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Rank
27th
Out of 279

Willard InterContinental Washington

Average Price: $534  
 
Hotel Class:
1401 Pennsylvania Avenue NorthWest
Washington DC, 20004 View map  
5-Star Hotel Rank: 4 of 12
Average review rating: 4.57
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (27) , Travelocity (5) , TripAdvisor (423) , YahooTravel (40)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 15 comments. 
20% wrote positive comments about manager
The following words were used in comments with Manager:
complain (2)   complaints (2)   guest (2)   management (15)   personable (2)    
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1. up to the general manager - are all polished, professional, curtous and kind.
"Perfect Hotel in every single way " Read full review on TripAdvisor   8/12/2010 Vote      
2. Our waiter Deepak and the hostess/manager Julie were particular standouts.
"Review of Afternoon Tea " Read full review on TripAdvisor   1/22/2012 Vote      
3. We asked to speak to their manager named TSIOU TSEGAYE who came 20 minutes later after we asked for her and to our dismay she appeared to be so arrogant and even stated that they cannot do anything with our complaint because their hotel is really expensive.
"Terrible parking service " Read full review on TripAdvisor   7/21/2011 Vote      
4. At no time did the assistant manager escort us as promised, or follow up with how our rooms were.
"Spend Your Money Somewhere Else! " Read full review on TripAdvisor   4/4/2010 Vote      
5. ) I was turned over to the assistant manager, who could do nothing buy apologize, and offered no remedies.
"Spend Your Money Somewhere Else! " Read full review on TripAdvisor   4/4/2010 Vote      
6. I was also told by the assistant manager that she would take my family up personally to the rooms when they were ready.
"Spend Your Money Somewhere Else! " Read full review on TripAdvisor   4/4/2010 Vote      
7. All of this was mentioned when I checked out, never heard back from a manager or anything.
"Nice place but with major flaws...not a 4-star hotel. " Read full review on TripAdvisor   3/20/2010 Vote      
8. It takes hours to get any food there and you just see the cafe manager standing around reading newspapers while guests are starving.
"This place is way over rated and the worst management I`ve seen. " Read full review on TripAdvisor   3/18/2008 Vote      
9. We worked with Christina Presock Canalez, Senior Catering Sales Manager, and she was so incredible that we felt that we didn`t even need to hire a wedding planner.
"Absolutely the best DC hotel for weddings period!! " Read full review on TripAdvisor   7/5/2007 Vote      
10. The assistant manager explained that she had no other room she could move us to and that she was very sorry.
"We were disappointed too! " Read full review on TripAdvisor   6/12/2007 Vote      
   
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