Hotel Oceana Santa Barbara, Santa Barbara, Service

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Rank

4th

Out of 107

Hotel Oceana Santa Barbara	Average Price: $292 Check Rates

Hotel Class:

202 West Cabrillo Boulevard

Santa Barbara, 93101 View map

3-Star Hotel Rank: 1 of 33
Average review rating: 2.85

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (76) , Travelocity (24) , TripAdvisor (551) , YahooTravel (40)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (19) balcony (21) bar (25) bath (17) bathroom (102) beach (267) bed (121) breakfast (287) cabana (10) charge (58) check in (37) check out (24) closet (15) complimentary (42) cost (21) deal (34) decor (40) dinner (22) discount (16) downtown (32) fee (17) food (33) front desk (74) hot tub (16) hotel (865) landscape (16) lobby (18) location (282) manager (32) money (48) ocean (158) parking (143) patio (25) pillow (11) pool (160) price (103) rate (51) recommend (58) restaurant (73) room (1116) service (81) shower (54) staff (277) street (195) suite (16) towel (32) value (30) view (173) walk (99) wireless (18)

Service

Appears in 81 comments.

78% wrote positive comments about service

The following words were used in comments with Service:
better (4) breakfast (8) customer (18) desk (7) excellent (7) friendly (4) good (4) great (10) guest (4) hotel (21) location (4) management (4) need (4) night (4) pleasant (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Service at the reception has always been spot on and very pleasant so really I only have good things to say about this place.

"Great location. " Read full review on TripAdvisor 5/20/2012 Vote

2. Top location right across from the ocean and the service was great all around.

"Great location and nice service " Read full review on TripAdvisor 4/29/2012 Vote

3. the service is good.

"great location " Read full review on TripAdvisor 4/12/2012 Vote

4. Also, the desk service staff are very friendly.

"great location and friendly service, but odd property layout " Read full review on TripAdvisor 2/19/2012 Vote

5. An attractive facade, attempts at customer service, and relatively comfortable rooms anchor this property.

"Three stars, but barely! " Read full review on TripAdvisor 1/27/2012 Vote

6. The customer service and dining recommendation were excellent.

"I love my experience in SB! " Read full review on TripAdvisor 9/13/2011 Vote

7. The service is exceptional all around (desk staff are delightful).

"Pleasantly surprised " Read full review on TripAdvisor 6/29/2011 Vote

8. Desk personnel Roy and Kevin are top notch and they provided excellent customer service.

"Disappointed and Hungry " Read full review on TripAdvisor 6/14/2011 Vote

9. We're appalled and have gotten better service at other hotels.

"Was charged for smoking and drinking from the bar when we don't smoke or drink " Read full review on TripAdvisor 12/13/2010 Vote

10. Other than the room, hotel service was fantastic.

"Overall great hotel, but tiny room! Opt for at least the next size up from Single. " Read full review on Expedia 9/1/2010 Vote