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Rank
45th
Out of 517

Hilton San Diego Resort

Average Price: $258  
 
Hotel Class:
1775 East Mission Bay Drive
San Diego, 92109 View map  
4-Star Hotel Rank: 18 of 30
Average review rating: 3.41
OpinionWell Value Index: 3
Traveler reviews analyzed: YahooTravel (37) , MyTravelGuide (602) , Travelocity (10) , Expedia (65) , TripAdvisor (598) , BedBugRegistry (2)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 50 comments. 
69% wrote positive comments about manager
The following words were used in comments with Manager:
complain (5)   credit (11)   customer (5)   desk (12)   free (4)   helpful (8)   hotel (12)   liked (4)   management (55)   rude (3)   service (5)   staff (4)   upgraded (3)    
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1. Luckily my husband called a manager who did help us.
"Great resort/Serious mishaps " Read full review on TripAdvisor   4/30/2012 Vote      
2. First of all, I would like to start off with a HUGE Thank You to Front Desk Manager Matt Bickel.
"Excellant Hotel and PHENOMENAL Front Desk Manager, Matt Bickel " Read full review on TripAdvisor   4/13/2012 Vote      
3. The staff (all of them, front desk, restaurant folks, front desk manager, maintenance people) were extremely nice, helpful and professional.
"Outstanding, Peaceful, Beautiful " Read full review on TripAdvisor   12/3/2011 Vote      
4. One of the sales managers in particular, Marc Francois was a great help and we could not have planned or asked for a better trip and it's because of his excellent customer service and willingness to go the extra mile.
"Great Anniversary Experience! " Read full review on TripAdvisor   10/13/2011 Vote      
5. Ideal for a family vacation or my romantic getaway with my wife, I was very pleased with the special help of the manager Mr N.
"Fantastic " Read full review on TripAdvisor   10/7/2011 Vote      
6. Complained at front desk at check out and they reversed the charges for my one drink, but I still can't believe how rude the restaurant manager was.
"Poor management and customer service " Read full review on TripAdvisor   7/16/2011 Vote      
7. What kind of Manager gets defensive when you have a irate customer who is trying to get some peace and quiet at a hotel they paid money for.
"Worse Customer Service Ever! Will Never Go Back! " Read full review on TripAdvisor   6/1/2011 Vote      
8. We complained and the manager offered us a free night if we return- No way the Hilton Garden, Marriott and Double tree hotels in the area are far better.
"The worst Hilton I have stayed in " Read full review on TripAdvisor   9/26/2010 Vote      
9. Staff was very friendly especially the resturant manager who went all out to help us.
"OK BUT NOT A 4 STAR " Read full review on TripAdvisor   5/21/2010 Vote      
10. in addition while i was at the front desk to check out i had seen an older white female complain about something she admitted to losing and the very same manager assured her they would do their best to help her find it.
"this was absolutely rdiculous " Read full review on TripAdvisor   8/26/2008 Vote      
   
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