3. My stay at the Westin Gaslamp was marked by service excellence in a variety of shapes and sizes: the ease with which my request to change rooms was handled by the front desk despite being sold out, the courtesy of the room service attendant who returned to my room to bring me a replacement meal due to a very minor mix-up on their part - after I had already told him I was happy to eat what they delivered (they ended up giving me two meals for the price of one), and the manager who allowed me to extend my stay at the last minute even though the property was oversold, to name a few.