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Rank
53rd
Out of 427

Best Western New Orleans

Average Price: $119  
 
Hotel Class:
114 Magazine Street
New Orleans, 70130 View map  
3-Star Hotel Rank: 27 of 125
Average review rating: 3.72
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (68) , MyTravelGuide (22) , Travelocity (2) , TripAdvisor (162) , YahooTravel (11)
SAFE TO BOOK ? (1/5 issues found)
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Manager
Appears in 18 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
acceptable (2)   best (2)   floor (2)   generous (4)   hotel (9)   informative (3)   management (22)   night (3)   problem (3)   rude (2)   shock (2)   view (2)    
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1. The general manager was very nice and definitely went out her way to make sure we had everything we needed.
""This Is It ! ! !" " Read full review on TripAdvisor   8/17/2011 Vote      
2. The manager argued that the Best Western website states the pet policy is $20 per night.
"I don't like arguing over a pet policy or having a lack of privacy. " Read full review on TripAdvisor   6/4/2011 Vote      
3. The manager wasn't bothered or apologetic.
"I don't like arguing over a pet policy or having a lack of privacy. " Read full review on TripAdvisor   6/4/2011 Vote      
4. No big deal, but it has been OVER A MONTH and I still have not received my money back despite multiple phone calls with the manager who said 'I'll have it taken care of today.
"I Want My Money Back " Read full review on TripAdvisor   2/4/2010 Vote      
5. I received a form letter with the subject line 'DEEPEST SINCERE APOLOGY LETTER' (in caps in the original) from the manager, Tracy Collins, offering to mail me a voucher for free night at the hotel.
"Several problems. Was promised a free night voucher, never received it " Read full review on TripAdvisor   12/19/2011 Vote      
6. The hotel manager, I believe her name was Maria [--] is the single most rude individual I have ever dealt with in a hotel setting.
"Worst Hotel Management Ever! " Read full review on TripAdvisor   8/15/2011 Vote      
7. We were feeling quite upset by this time and decided to contact Best Western Customer Services who informed us the person we had been speak to (the manager) was not the manager at all so things got worse - we got the name of the General Manager of the hotel and spoke to her and then things really did get bad.
"nightmare Manager " Read full review on TripAdvisor   7/17/2011 Vote      
8. I asked very calmly excuse me who are you?she informed me she was in fact the General Manager and wanted us out of her hotel by 11.30am at this point it was actually 11.
"nightmare Manager " Read full review on TripAdvisor   7/17/2011 Vote      
9. We were given another room at 11.30 however still didnt see the manager of the hotel until about 2.
"nightmare Manager " Read full review on TripAdvisor   7/17/2011 Vote      
10. After the General Manager had told us how sorry she was for what she said the very next morning there was a banging on our door like there was a fire in the building since we had put the 'do not disturb' sign on our door we really did think there must be some sort of emergency that someone would bang on our door so loudly and with the sign there.
"nightmare Manager " Read full review on TripAdvisor   7/17/2011 Vote      
   
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