Best Western New Orleans, New Orleans, Manager

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Rank

53rd

Out of 427

Best Western New Orleans	Average Price: $119 Check Rates

Hotel Class:

114 Magazine Street

New Orleans, 70130 View map

3-Star Hotel Rank: 27 of 125
Average review rating: 3.72

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (68) , MyTravelGuide (22) , Travelocity (2) , TripAdvisor (162) , YahooTravel (11)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (5) bar (17) bathroom (49) bed (61) bill (13) breakfast (100) charge (13) check in (23) check out (9) checkout (4) cost (7) deal (14) decor (5) dinner (4) discount (7) downtown (12) fee (14) food (9) front desk (58) hotel (375) housekeeping (15) lobby (26) location (136) maid (13) maid service (6) manager (18) money (12) parking (49) pillow (17) price (43) rate (25) recommend (20) refund (6) restaurant (12) room (401) service (57) sheets (9) shower (24) staff (97) street (83) to park (7) towel (42) tub (7) valet (25) valet parking (23) value (23) view (16) walk (54) water pressure (5) wireless (12)

Manager

Appears in 18 comments.

50% wrote positive comments about manager

The following words were used in comments with Manager:
acceptable (2) best (2) floor (2) generous (4) hotel (9) informative (3) management (22) night (3) problem (3) rude (2) shock (2) view (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The general manager was very nice and definitely went out her way to make sure we had everything we needed.

""This Is It ! ! !" " Read full review on TripAdvisor 8/17/2011 Vote

2. The manager wasn't bothered or apologetic.

"I don't like arguing over a pet policy or having a lack of privacy. " Read full review on TripAdvisor 6/4/2011 Vote

3. The manager argued that the Best Western website states the pet policy is $20 per night.

"I don't like arguing over a pet policy or having a lack of privacy. " Read full review on TripAdvisor 6/4/2011 Vote

4. No big deal, but it has been OVER A MONTH and I still have not received my money back despite multiple phone calls with the manager who said 'I'll have it taken care of today.

"I Want My Money Back " Read full review on TripAdvisor 2/4/2010 Vote

5. I received a form letter with the subject line 'DEEPEST SINCERE APOLOGY LETTER' (in caps in the original) from the manager, Tracy Collins, offering to mail me a voucher for free night at the hotel.

"Several problems. Was promised a free night voucher, never received it " Read full review on TripAdvisor 12/19/2011 Vote

6. The hotel manager, I believe her name was Maria [--] is the single most rude individual I have ever dealt with in a hotel setting.

"Worst Hotel Management Ever! " Read full review on TripAdvisor 8/15/2011 Vote

7. We were assured this could be easily sorted out at 9am when the manager was back inNext morning after a very uncomfortable night for my friend on the floor we went at 10am expecting to be able to speak with the manager - was met by a very hostile receptionist who informed us of 3 different time the manager would be in work.

"nightmare Manager " Read full review on TripAdvisor 7/17/2011 Vote

8. I asked very calmly excuse me who are you?she informed me she was in fact the General Manager and wanted us out of her hotel by 11.30am at this point it was actually 11.

"nightmare Manager " Read full review on TripAdvisor 7/17/2011 Vote

9. The next morning we got up late and went down to reception about 10.30 to see who were had been told was the manager the day before however she was sat in the lobby on a sofa talking to someone - so as not to be rude and interrupt her we decided to go out and see her later, however as we reached the door of the hotel she looked up and shouted across the hotel 'Bookit.

"nightmare Manager " Read full review on TripAdvisor 7/17/2011 Vote

10. We were feeling quite upset by this time and decided to contact Best Western Customer Services who informed us the person we had been speak to (the manager) was not the manager at all so things got worse - we got the name of the General Manager of the hotel and spoke to her and then things really did get bad.

"nightmare Manager " Read full review on TripAdvisor 7/17/2011 Vote