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Rank
47th
Out of 427

Sheraton New Orleans

Average Price: $230  
 
Hotel Class:
500 Canal Street
New Orleans, 70130 View map  
4-Star Hotel Rank: 17 of 37
Average review rating: 3.1
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (3) , Expedia (125) , MyTravelGuide (672) , Travelocity (4) , TripAdvisor (944) , YahooTravel (60)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 56 comments. 
40% wrote positive comments about manager
The following words were used in comments with Manager:
clean (4)   deal (3)   desk (7)   floor (5)   generous (3)   guest (4)   hotel (9)   management (61)   problem (3)   rude (3)   service (6)   staff (6)   suite (3)    
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1. The staff at the restaurant on the second floor was so exceptional we actually asked for the manager in order to express our appreciation for their exceptional service, and to commend their training.
"Ignore the bad reviews! " Read full review on TripAdvisor   4/15/2012 Vote      
2. I have read similar reviews and the managers response is Im sorry, no you need to give refunds or free nights for when you do revamp this rundown hole.
"Total Makeover needed " Read full review on TripAdvisor   7/20/2010 Vote      
3. The staff including the manager were less than helpful.
"Stay elsewhere. Only good thing is the location. " Read full review on TripAdvisor   6/28/2010 Vote      
4. Finally after various waits in line, and being told this was all they had, the nice manager Yolanda gave us a junior suite on the 26th floor.
"Needs to Improve Communications " Read full review on TripAdvisor   3/24/2010 Vote      
5. The manager then reduced the hold on my card to the appropriate amount of $100.
"Great Place to Stay! " Read full review on TripAdvisor   2/17/2010 Vote      
6. I asked to talk to the manager and the person helping me came back and said they would put us in a room with a king bed.
"What a scam! " Read full review on TripAdvisor   8/22/2009 Vote      
7. I left two messages for the general manager to call me, he never did.
"Don't stay! The rooms were so dirty and the service was the worst I've ever experienced! " Read full review on TripAdvisor   4/30/2012 Vote      
8. I happened to meet both the hotel's General Manager and later the Executive chef.
"Awesome Location! Great Hotel Leadership! " Read full review on TripAdvisor   4/6/2012 Vote      
9. A whole lot disappointed that a SPG property would book anyone on the upper floors knowing this construction would be disruptive - after a call to the shift manager we were moved to a lower floor.
"The pounding in my head... " Read full review on TripAdvisor   3/25/2012 Vote      
10. Called 37 minutes later, asked to talk to manager.
"Don't order room service! " Read full review on TripAdvisor   2/22/2012 Vote      
   
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