W New Orleans - French Quarter, New Orleans, Service

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Rank

37th

Out of 427

W New Orleans - French Quarter	Average Price: $303 Check Rates

Hotel Class:

316 Chartres Street

New Orleans, 70130 View map

4-Star Hotel Rank: 15 of 37
Average review rating: 3.84

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (36) , MyTravelGuide (14) , Travelocity (1) , TripAdvisor (456)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (35) balcony (52) bar (91) bathroom (104) bed (61) bill (23) breakfast (37) cabana (20) charge (19) check in (56) check out (17) closet (12) complimentary (15) concierge (27) cost (11) deal (12) decor (23) dinner (36) food (39) front desk (117) gym (25) hot tub (13) hotel (814) housekeeping (17) lobby (56) location (296) lunch (19) manager (28) money (19) parking (31) patio (23) pillow (14) pool (154) price (30) rate (28) recommend (58) refund (9) restaurant (173) room (850) room service (47) service (187) shower (76) spa (16) staff (318) street (170) suite (41) towel (17) valet (46) view (29) walk (79)

Service

Appears in 187 comments.

77% wrote positive comments about service

The following words were used in comments with Service:
friendly (10) good (16) great (32) helpful (9) hotel (42) lacking (15) location (17) nice (11) night (11)

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1. Service was great and the concierge helped us out with 3 dinner reservations.

"Small, quiet, not your typical W " Read full review on TripAdvisor 5/18/2012 Vote

2. Acura car service for 5 mile radius nice plus (we had a car so did not use).

"Great stay! " Read full review on TripAdvisor 5/4/2012 Vote

3. Clean, spacious suites, excellent service, room service was delicious AND prompt.

"Wonderful Place to Stay " Read full review on TripAdvisor 4/23/2012 Vote

4. Fantastic location and the great service you expect at a W.

"Great service & location, remodel is disruptive " Read full review on TripAdvisor 4/4/2012 Vote

5. And most of that can be credited to the super and superb service of their concierge, Staci, who worked with me both prior to our arrival there and during our stay.

"W French Quarter - Definitely Exceeds Expectations " Read full review on TripAdvisor 3/21/2012 Vote

6. I don't know if it's Southern hospitality or the training W affords them, but the entire staff - including the young drivers of the Acura available to us during our stay, Quentin and Daniel, exuded friendliness and the quintessence of good customer service.

"W French Quarter - Definitely Exceeds Expectations " Read full review on TripAdvisor 3/21/2012 Vote

7. As usual the W service is exceptional - the Acura car service is awesome.

"Great stay and service " Read full review on TripAdvisor 3/14/2012 Vote

8. Don't expect a fancy W - this hotel is older and going through remodel - but do expect excellent service.

"Excellent Service! " Read full review on TripAdvisor 2/27/2012 Vote

9. And some of the service was great - the valet remembered us from the first moment and was very helpful.

"Great location, not so great service. " Read full review on TripAdvisor 2/13/2012 Vote

10. Minutes away from anywhere you would want to go in the French Quarter, and their complimentary shuttle service is also really helpful.

"Can't beat the location " Read full review on TripAdvisor 12/28/2011 Vote