W New Orleans - French Quarter, New Orleans, Bill

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Rank

37th

Out of 427

W New Orleans - French Quarter	Average Price: $303 Check Rates

Hotel Class:

316 Chartres Street

New Orleans, 70130 View map

4-Star Hotel Rank: 15 of 37
Average review rating: 3.84

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (36) , MyTravelGuide (14) , Travelocity (1) , TripAdvisor (456)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (35) balcony (52) bar (91) bathroom (104) bed (61) bill (23) breakfast (37) cabana (20) charge (19) check in (56) check out (17) closet (12) complimentary (15) concierge (27) cost (11) deal (12) decor (23) dinner (36) food (39) front desk (117) gym (25) hot tub (13) hotel (814) housekeeping (17) lobby (56) location (296) lunch (19) manager (28) money (19) parking (31) patio (23) pillow (14) pool (154) price (30) rate (28) recommend (58) refund (9) restaurant (173) room (850) room service (47) service (187) shower (76) spa (16) staff (318) street (170) suite (41) towel (17) valet (46) view (29) walk (79)

Bill	Appears in 23 comments.

The following words were used in comments with Bill:
overcharged (2) park (3) service (2) staff (2) tip (2) useful (4)

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1. TERRIBLE SERVICE - They can't get anything right: ESPECIALLY THE BILL .

"AVOID AT ALL COSTS !!! " Read full review on TripAdvisor 4/17/2012 Vote

2. PS An unexpected mini-bar charge was on my bill, which the front desk removed at check-out.

"Convient Location " Read full review on TripAdvisor 10/30/2011 Vote

3. However, during check-out, we found $22.75 'special charge' added to our bill which the front desk removed right away and apologized.

"Good Location " Read full review on TripAdvisor 10/26/2011 Vote

4. The only bummer was that the front desk screwed up on the billing, even though we were really explicit about what credit card to use and made two stops at the front desk to make sure everything was in order.

"Location is amazing " Read full review on TripAdvisor 10/12/2011 Vote

5. Only the stand-out, rock-star service by Yessenia (who, even on our last morning, came to the rescue again, fixing a phantom charge on our final bill) kept our stay at the W French Quarter from being a total disaster.

"stand-out service doesn't quite make up for a dirty hotel " Read full review on TripAdvisor 4/13/2011 Vote

6. Promised free wi-fi; room had NO wi-fi reception and we had to use an ethernet connection, then got billed double for wi-fi.

"Awful, as usual " Read full review on TripAdvisor 3/25/2011 Vote

7. Our final bill reflected neither.

"Awful, deceptive, noisy and cramped " Read full review on TripAdvisor 2/3/2011 Vote

8. Front desk staff billed us anyway despite using points and did take a week for the manager to reverse the charges.

"Nice hotel, great location, great trip to New Orleans " Read full review on TripAdvisor 1/4/2011 Vote

9. I am still disputing items that I never used that keep poppoing up on my bill.

"Cozy Room in the Quarter " Read full review on TripAdvisor 3/19/2009 Vote

10. I also found extra charges on my bill after check out.

"W Hotel....NOT " Read full review on TripAdvisor 1/29/2009 Vote