W New Orleans - French Quarter, New Orleans, Refund

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Rank

37th

Out of 427

W New Orleans - French Quarter	Average Price: $303 Check Rates

Hotel Class:

316 Chartres Street

New Orleans, 70130 View map

4-Star Hotel Rank: 15 of 37
Average review rating: 3.84

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (36) , MyTravelGuide (14) , Travelocity (1) , TripAdvisor (456)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Refund

Appears in 8 comments.

The following words were used in comments with Refund:

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1. We found another hotel not far up the street and asked a manager if we could be refunded if we decided not to stay here.

"We switched to another hotel " Read full review on TripAdvisor 12/4/2011 Vote

2. When we returned home we noticed there had been no refund for the nights we did not stay.

"We switched to another hotel " Read full review on TripAdvisor 12/4/2011 Vote

3. After 3 attempts to have SOME of my Starpoints refunded since this is NO LONGER a top tier Starwood property, I finally had a hotel representative agree to refund a portion of the points.

"Whatever, Whenever?....REALLY? What a joke! " Read full review on TripAdvisor 8/2/2011 Vote

4. still not points refund.

"Whatever, Whenever?....REALLY? What a joke! " Read full review on TripAdvisor 8/2/2011 Vote

5. He also refunded our points and apologized for our trouble.

"Wish it were nicer -but great Front Desk Manager Saved our Stay! " Read full review on TripAdvisor 1/30/2010 Vote

6. Three weeks later, and I am still fighting to get a partial refund for the night we didn't stay.

"Never again! " Read full review on TripAdvisor 11/19/2009 Vote

7. They promised to refund us the point difference between a suite and a regular room, which they did after I called to bug them a few days later.

"Worst W ever " Read full review on TripAdvisor 3/27/2009 Vote

8. It was fixed that day and they compensated by refunding 30% of our fee for the night.

"Courtyard makes it special " Read full review on TripAdvisor 6/17/2007 Vote