New Orleans Royal Sonesta, New Orleans, Service

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Rank

5th

Out of 427

New Orleans Royal Sonesta	Average Price: $230 Check Rates

Hotel Class:

300 Bourbon Street

New Orleans, 70130 View map

4-Star Hotel Rank: 2 of 37
Average review rating: 4.26

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (81) , Travelocity (2) , TripAdvisor (856) , YahooTravel (84)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (35) balcony (230) bar (242) bath (22) bathroom (136) bed (166) breakfast (137) brunch (17) charge (31) check in (104) check out (41) closet (17) complimentary (33) concierge (136) cost (28) deal (22) deck (22) decor (21) dinner (37) food (128) front desk (113) hotel (1569) housekeeping (55) lobby (186) location (499) lunch (24) manager (29) mini bar (17) money (44) parking (98) patio (49) pillow (49) pool (385) price (94) rate (56) recommend (110) restaurant (181) room (1698) room service (54) service (276) shower (35) staff (499) street (713) suite (55) towel (36) valet (24) value (29) view (89) walk (137) wireless (19)

Service

Appears in 276 comments.

87% wrote positive comments about service

The following words were used in comments with Service:
beauty (10) best (12) concierge (13) customer (23) desk (13) excellent (31) food (16) friendly (20) good (22) great (55) guest (12) hotel (67) location (31) love (11) new (15) nice (12)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. My friend and I are both very pleased with our service and the beauty of the room.

"Beautiful Hotel in the heart of the action " Read full review on TripAdvisor 5/21/2012 Vote

2. We still love the customer service from Malcolm (door man), and most of the Bell Stand men.

"Going for years, but not the same " Read full review on TripAdvisor 5/20/2012 Vote

3. The hotel lobby had beautiful decor and the customer service at the front desk was very friendly.

"Beautiful Hotel on Bourbon Street " Read full review on TripAdvisor 5/1/2012 Vote

4. The service is great.

"New Orleans at it's Best " Read full review on TripAdvisor 4/26/2012 Vote

5. The service was good.

"great party balcony " Read full review on TripAdvisor 4/26/2012 Vote

6. Wonderful hotel with superb service and friendly and helpful staff.

"Malcolm in the Middle " Read full review on TripAdvisor 4/24/2012 Vote

7. Wireless Internet service in the room was fast and easy to connect.

"Best Place to stay in New Orleans " Read full review on TripAdvisor 4/17/2012 Vote

8. The service really is very good.

"Best of Both Worlds " Read full review on TripAdvisor 4/13/2012 Vote

9. The breakfast at the Desire restaurant was delicious, the service very friendly, recommend the biscuits and gravy, the crab cake eggs, (spicy).

"Expect the Royal Treatment at this fantastic property! " Read full review on TripAdvisor 4/5/2012 Vote

10. Nice enough staff but customer service matters when you really need it.

"Customer Service Matters " Read full review on TripAdvisor 4/4/2012 Vote