New Orleans Royal Sonesta, New Orleans, Front Desk

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Rank

5th

Out of 427

New Orleans Royal Sonesta	Average Price: $230 Check Rates

Hotel Class:

300 Bourbon Street

New Orleans, 70130 View map

4-Star Hotel Rank: 2 of 37
Average review rating: 4.26

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (81) , Travelocity (2) , TripAdvisor (856) , YahooTravel (84)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (35) balcony (230) bar (242) bath (22) bathroom (136) bed (166) breakfast (137) brunch (17) charge (31) check in (104) check out (41) closet (17) complimentary (33) concierge (136) cost (28) deal (22) deck (22) decor (21) dinner (37) food (128) front desk (113) hotel (1569) housekeeping (55) lobby (186) location (499) lunch (24) manager (29) mini bar (17) money (44) parking (98) patio (49) pillow (49) pool (385) price (94) rate (56) recommend (110) restaurant (181) room (1698) room service (54) service (276) shower (35) staff (499) street (713) suite (55) towel (36) valet (24) value (29) view (89) walk (137) wireless (19)

Front desk

Appears in 113 comments.

75% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (14) good (4) helpful (16) hotel (12) housekeeping (8) lobby (4) management (6) nice (5) secure (5) service (5) staff (27) well (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk was also extremely friendly and was very personable.

"Beautiful Hotel in the heart of the action " Read full review on TripAdvisor 5/21/2012 Vote

2. The front desk once 'acted' like they knew who you were when you checked-in, and made you feel 'remembered'.

"Going for years, but not the same " Read full review on TripAdvisor 5/20/2012 Vote

3. The hotel lobby had beautiful decor and the customer service at the front desk was very friendly.

"Beautiful Hotel on Bourbon Street " Read full review on TripAdvisor 5/1/2012 Vote

4. The staff at the front desk were nice, and check-in went smoothly (Check in was at 3 pm, and check out was 12pm).

"Mostly good " Read full review on TripAdvisor 4/23/2012 Vote

5. front desk was very helpful facilitating a room upgrade.

"Excellent location in one of the most entertaining cities in the USA " Read full review on TripAdvisor 4/22/2012 Vote

6. Front desk personnel was very helpful and friendly each time I dealt with them.

"Great location, grand old hotel " Read full review on TripAdvisor 3/27/2012 Vote

7. The front desk was helpful with our luggage holding it the first and last days so we could make the most of our vacation time.

"Fun location, comfortable room " Read full review on TripAdvisor 3/27/2012 Vote

8. Your car is unloaded and everything is in your room, the Front Desk People welcome you with a smile.

"Mardi Gras Horseman 2012 " Read full review on TripAdvisor 3/11/2012 Vote

9. Daniel from front desk was wonderful.

"Worth the money. Conveinant super clean. Good atmosphere " Read full review on TripAdvisor 2/26/2012 Vote

10. From the bellman to the housekeepers, to the concierge to the front desk person, across the board every person we encountered was helpful and pleasant.

"R Club only way to go " Read full review on TripAdvisor 2/2/2012 Vote