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OpinionWell
Rank
11th
Out of 296

Renaissance Nashville

Average Price: $233  
 
Hotel Class:
611 Commerce Street
Nashville, 37203 View map  
4-Star Hotel Rank: 4 of 9
Average review rating: 3.93
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (38) , MyTravelGuide (215) , Travelocity (12) , TripAdvisor (358) , YahooTravel (19)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 16 comments. 
33% wrote positive comments about manager
The following words were used in comments with Manager:
problem (2)   service (4)    
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1. I am hoping that this is just a new manager that has not fully completed customer service training, and will improve on her customer service skills.
"Awesome location...Bad customer service " Read full review on TripAdvisor   9/7/2009 Vote      
2. After my unpleasant experience at the Bridge Lounge in Oct of last year, I was contacted by the Food & Beverage Manager at the hotel.
"Second thoughts on the Bridge Lounge " Read full review on TripAdvisor   2/9/2012 Vote      
3. A manager stepped in, used it as a teaching moment, corrected the problem, and upgraded our room.
"Great location and service " Read full review on TripAdvisor   10/10/2011 Vote      
4. I am going to write a letter to the General Manager of this hotel and to Corporate Marriott.
"Has A Lot Of Potential - Needs To Be Updated AND Mold Removal ! " Read full review on TripAdvisor   7/2/2011 Vote      
5. I called the next day to speak with a property manager.
"UNSAFE ENVIROMENT, UNCARING PERSONNEL " Read full review on TripAdvisor   3/12/2011 Vote      
6. Not only did she track down all the information I needed to file a police report, she actually went to the bar where I was the night before in person, talked to the manager and then called me to let me know what she had found out and then checked in again before leaving to update me and ask how I was making out with getting everything settled.
"Amazing service! " Read full review on TripAdvisor   5/18/2010 Vote      
7. When I asked the front desk why they would call me at 4AM, I was given 6 different answers, until the manager told me why.
"Looking for 3-4 stars? Look elsewhere! POOR service & no Quality " Read full review on TripAdvisor   3/30/2010 Vote      
8. My husband requested to speak to a manager.
"Awesome location...Bad customer service " Read full review on TripAdvisor   9/7/2009 Vote      
9. When I contacted customer service, they called the hotel to see if they would take the amount off of our bvill, but the manager would not and stiffed us for $50.
"They scammed us by overcharging us and blaming it on a 3rd Party..... " Read full review on TripAdvisor   6/8/2009 Vote      
10. We did that and when we asked for the gift card at checkout- per the instructions on our confirmation page, the manager, Jessica Roland, told us that we had to stay an extra night to get the gift card.
"They scammed us by overcharging us and blaming it on a 3rd Party..... " Read full review on TripAdvisor   6/8/2009 Vote      
   
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