Wilshire Grand Hotel and Centre, Los Angeles, Service

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Rank

64th

Out of 700

Wilshire Grand Hotel and Centre	Average Price: $175 Check Rates

Hotel Class:

930 Wilshire Boulevard

Los Angeles, 90017 View map

4-Star Hotel Rank: 22 of 45
Average review rating: 2.72

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (42) , MyTravelGuide (299) , Travelocity (3) , TripAdvisor (231) , YahooTravel (25)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (12) bar (40) bath (20) bathroom (111) bed (49) breakfast (51) charge (9) check in (29) closet (13) concierge (21) cost (23) deal (11) decor (14) dinner (10) downtown (66) fee (6) fitness center (5) food (52) front desk (43) gym (18) hotel (495) housekeeping (10) lobby (35) location (91) maid (5) manager (9) money (21) parking (69) pillow (7) pool (31) price (49) rate (40) recommend (26) restaurant (80) room (440) room service (19) service (63) shower (25) staff (138) street (48) suite (19) to park (16) towel (7) valet (24) valet parking (11) value (11) view (16) walk (47) water pressure (7) wireless (22)

Service

Appears in 63 comments.

84% wrote positive comments about service

The following words were used in comments with Service:
better (3) car (4) customer (16) desk (3) excellent (4) friendly (3) good (4) great (7) hotel (18) housekeeping (4) need (7) nice (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Service at the bar was friendly and attentive.

"Great hotel but slow Internet " Read full review on TripAdvisor 9/9/2011 Vote

2. I must take a little time to repeat some of the comments written in some other reviews saying how great the customer service was.

"A great place to stop " Read full review on TripAdvisor 8/31/2011 Vote

3. ~Very kind service from all employess except one, and he just had an unpleasant 'vibe.

"Awesome free upgrade " Read full review on TripAdvisor 7/24/2011 Vote

4. Both nights we ate in Cardinis restaurant and the food and service was fantastic.

"Mixed feelings... " Read full review on TripAdvisor 6/5/2011 Vote

5. What was even better was customer service by front desk staff who were extremely informative and talked us two girls, new to La, out of some dangerous ideas.

"This hotel has the best customer service I have ever expereinced. " Read full review on TripAdvisor 5/26/2011 Vote

6. The housekeeping service accommodated some of our needs such as need for white comforters because of my OCD which we asked personally and wrote a note for the housekeeping, and when we got back, it was all there for us.

"This hotel has the best customer service I have ever expereinced. " Read full review on TripAdvisor 5/26/2011 Vote

7. The service was excellent and very quick.

"Pleasantly surprised! " Read full review on TripAdvisor 3/23/2011 Vote

8. The lobby and check-in service was excellent.

"Expectation Was High, Reality was ... " Read full review on TripAdvisor 2/12/2011 Vote

9. The service was decent and friendly.

"Shabby room in good neighborhood " Read full review on TripAdvisor 2/5/2011 Vote

10. The bed and hotel services were otherwise adequate.

"Wilshire (not so) Grand " Read full review on TripAdvisor 10/25/2010 Vote