Sheraton Los Angeles, Los Angeles, Service

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Rank

62nd

Out of 700

Sheraton Los Angeles	Average Price: $220 Check Rates

Hotel Class:

711 South Hope Street

Los Angeles, 90017 View map

3-Star Hotel Rank: 22 of 84
Average review rating: 3.32

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (41) , MyTravelGuide (355) , Travelocity (3) , TripAdvisor (282) , YahooTravel (8)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (22) bar (60) bath (9) bathroom (48) bed (54) bill (9) breakfast (51) charge (13) check in (48) check out (10) complimentary (7) concierge (9) cost (16) deal (11) decor (12) dinner (15) downtown (155) fee (12) fitness center (10) food (49) freeway (9) front desk (75) gym (23) hotel (572) housekeeping (9) lobby (69) location (145) manager (12) money (15) parking (93) pillow (7) pool (16) price (54) rate (33) recommend (43) restaurant (77) room (488) room service (25) service (122) shower (12) staff (159) street (57) suite (24) towel (20) valet (17) valet parking (16) value (14) view (21) walk (56) wireless (26)

Service

Appears in 122 comments.

79% wrote positive comments about service

The following words were used in comments with Service:
best (7) clean (8) customer (11) desk (14) elevator (8) friendly (7) good (22) great (18) guest (9) helpful (10) hotel (27) internet (9) lobby (6) location (12) need (8) night (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Service at the bar was great, room service not bad, bathrooms really one star.

"Getting a little weary " Read full review on TripAdvisor 5/18/2012 Vote

2. Then I gave them one extra bullet because of the free self-service in/out parking pass.

"For the right price, a nice hotel ... " Read full review on TripAdvisor 5/17/2012 Vote

3. When we got to the room, my wife who thought she remembered reading about a similar experience in another TA review, searched for 'Ann' and found a review from April 19 that described the same exceptional service from Ann.

"Service by Ann was above and beyond " Read full review on TripAdvisor 5/10/2012 Vote

4. We were offered maps, we used Bell Services to book a car to get us to the Springsteen concert and Francisco was fantastically helpful, and the porters/valets outside were full of tips for local restaurants, transit advice, and getting cabs.

"Incredible service, great location " Read full review on TripAdvisor 5/8/2012 Vote

5. The service was good in the hotel, and the staff were all very friendly.

"Good Location, Needs Some Bathroom Upgrades " Read full review on TripAdvisor 4/24/2012 Vote

6. Thanks again Jason for your extraordinary help and amazing customer service.

"Excellent Customer Service " Read full review on TripAdvisor 3/30/2012 Vote

7. Good size room, though and good service.

"Better for conventions " Read full review on TripAdvisor 3/24/2012 Vote

8. From check in to the very last minute to of my stay I received nothing but the most amazing, personable and friendly service a person could ask for.

"AMAZING! " Read full review on TripAdvisor 3/20/2012 Vote

9. the hotel is not really new but is well maintained, nice lobby, free internet service (in the lobby) easy access to metro and a fitness gym (charged).

"Nice Hotel, but the location could be better. " Read full review on TripAdvisor 2/27/2012 Vote

10. Just wanted to let folks know about the excellent service I received from the front desk, specifically Gustavo Gomez, in resolving a room issue with noise.

"excellent front desk service " Read full review on TripAdvisor 2/9/2012 Vote