Doubletree Houston, Houston, Service

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Rank

15th

Out of 718

Doubletree Houston	Average Price: $187 Check Rates

Hotel Class:

400 Dallas Street

Houston, 77002-4777 View map

3-Star Hotel Rank: 3 of 121
Average review rating: 3.94

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (36) , MyTravelGuide (349) , Travelocity (2) , TripAdvisor (106) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (4) bar (23) bathroom (17) bed (29) bill (5) breakfast (35) charge (5) check in (14) check out (4) checkout (3) complimentary (7) concierge (15) cost (12) deal (5) dinner (9) downtown (73) fee (8) fitness room (4) food (20) front desk (30) gym (3) hotel (213) housekeeping (8) lobby (22) location (41) maid (4) manager (7) money (11) parking (30) pillow (10) pool (6) price (17) rate (16) recommend (12) restaurant (42) room (184) room service (9) service (54) sheets (3) shower (6) shuttle (33) staff (82) street (10) suite (10) valet (24) valet parking (16) value (13) view (13) walk (16) wireless (10)

Service

Appears in 54 comments.

85% wrote positive comments about service

The following words were used in comments with Service:
excellent (4) free (6) good (4) great (6) hotel (19) internet (4) need (4) nice (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The Valet and shuttle service were excellent; the valet staff said to give them 15 to 20 minutes to get the car but they had our car within 5 minutes when we checked out.

"Up high for a view " Read full review on TripAdvisor 4/23/2012 Vote

2. The staff is very friendly and everyone has customer service in mind.

"Great location in downtown Houston " Read full review on TripAdvisor 1/30/2012 Vote

3. Friendliest staff and great customer service.

"Friendly staff " Read full review on TripAdvisor 1/2/2012 Vote

4. The hotel dining room offered a very good breakfast at a reasonable price and overall customer service was excellent.

"Super comfy " Read full review on TripAdvisor 11/13/2011 Vote

5. The breakfast service was very attentive as well.

"Centrally Located with Erratic Housekeeping " Read full review on TripAdvisor 8/10/2011 Vote

6. Large comforable rooms (although a little tired in my opinion), friendly service and adequate breakfast and bar facilities.

"Average US business-style hotel " Read full review on TripAdvisor 6/3/2011 Vote

7. I would highly recommend staying at this hotel because you will find Customer Service AND Care in its highest form.

"DoubleTree Downtown Houston - Service at it's finest!! " Read full review on TripAdvisor 5/26/2011 Vote

8. I ate there recently and the service was nice, but poorly executed.

"Trofi Restaurant is good or awful depending on the day you go " Read full review on TripAdvisor 5/3/2011 Vote

9. Service was very good.

"Very nice experience! " Read full review on TripAdvisor 8/9/2010 Vote

10. The service was great and we had a nice view of Downtown fromour room.

"Impressed " Read full review on Expedia 2/9/2010 Vote