The Valley River Inn, Eugene, Service

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OpinionWell
Rank

3rd

Out of 72

The Valley River Inn	Average Price: $168 Check Rates

Hotel Class:

1000 Valley River Way

Eugene, 97401 View map

3-Star Hotel Rank: 2 of 13
Average review rating: 3.53

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (33) , MyTravelGuide (436) , TripAdvisor (163) , YahooTravel (13)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (8) balcony (17) bar (17) bath (3) bathroom (27) bed (37) bill (4) breakfast (36) charge (7) check in (19) check out (9) concierge (22) deal (8) decor (13) dinner (17) discount (6) downtown (10) food (22) freeway (3) front desk (49) hot tub (5) hotel (209) housekeeping (4) lobby (14) location (51) lunch (5) manager (6) money (7) parking (34) patio (9) pillow (8) pool (20) price (18) rate (13) recommend (11) restaurant (79) room (306) room service (7) service (41) sheets (8) shower (13) shuttle (18) spa (3) staff (76) street (7) suite (16) towel (6) view (62) walk (24) wireless (5)

Service

Appears in 41 comments.

83% wrote positive comments about service

The following words were used in comments with Service:
best (2) clean (3) customer (3) excellent (3) food (4) friendly (5) good (5) great (8) guest (4) helpful (2) hotel (10) nice (2) slow (3) staff (4) thought (2) view (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. This hotel staff understands good customer service and we appreciate them.

"Customer Service " Read full review on TripAdvisor 5/10/2012 Vote

2. The rooms are very outdated, TVs are old, wireless internet service is free but VERY slow.

"dirty rooms " Read full review on TripAdvisor 4/22/2012 Vote

3. The food and service was great and you can't beat the view of the Willamette River.

"Helpful Friendly Staff " Read full review on TripAdvisor 4/9/2012 Vote

4. And when you go, ask for Marty, for the best service.

"SweetWaters, great food, great service! " Read full review on TripAdvisor 3/22/2012 Vote

5. The service is fantastic.

"Wonderful " Read full review on TripAdvisor 3/5/2012 Vote

6. This hotel has great service, beautiful garden and good restaurant.

"The best hotel in Eugene! " Read full review on TripAdvisor 11/6/2011 Vote

7. Great service.

"Lovely hotel " Read full review on TripAdvisor 10/8/2011 Vote

8. A good value and pleasant service.

"nice surprise " Read full review on TripAdvisor 9/23/2011 Vote

9. Whether it was last minute dry cleaning or an urgent need to change the room block, the VRI showed Perfect Customer Service.

"Truly Accommodating " Read full review on TripAdvisor 9/13/2011 Vote

10. We had very nice service and the staff was helpful to my elderly mom.

"Good hotel, just needs a remodel. " Read full review on TripAdvisor 7/27/2011 Vote