The Valley River Inn, Eugene, Front Desk

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OpinionWell
Rank

3rd

Out of 72

The Valley River Inn	Average Price: $168 Check Rates

Hotel Class:

1000 Valley River Way

Eugene, 97401 View map

3-Star Hotel Rank: 2 of 13
Average review rating: 3.53

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (33) , MyTravelGuide (436) , TripAdvisor (163) , YahooTravel (13)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (8) balcony (17) bar (17) bath (3) bathroom (27) bed (37) bill (4) breakfast (36) charge (7) check in (19) check out (9) concierge (22) deal (8) decor (13) dinner (17) discount (6) downtown (10) food (22) freeway (3) front desk (49) hot tub (5) hotel (209) housekeeping (4) lobby (14) location (51) lunch (5) manager (6) money (7) parking (34) patio (9) pillow (8) pool (20) price (18) rate (13) recommend (11) restaurant (79) room (306) room service (7) service (41) sheets (8) shower (13) shuttle (18) spa (3) staff (76) street (7) suite (16) towel (6) view (62) walk (24) wireless (5)

Front desk

Appears in 49 comments.

63% wrote positive comments about front desk

The following words were used in comments with Front desk:
complain (4) concierge (2) desk (50) friendly (4) guest (2) heater (8) heating (2) hotel (3) management (4) prompt (2) reasonable (2) return (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk, especially Robert, went above and beyond in making me feel welcome.

"Wonderful " Read full review on TripAdvisor 3/5/2012 Vote

2. Showed up a little before check in but the front desk girl (monica) was so sweet and helpful.

"Amazing! " Read full review on TripAdvisor 3/4/2012 Vote

3. And when we informed the front desk, Becky, was not apologetic, just said It's Loud In Here.

"Can't wait for an UPDATE!! " Read full review on TripAdvisor 1/5/2012 Vote

4. I was assured by the front desk that this would be taken care of.

"Dirty Rooms, Tired Hotel, Ants in Bathroom " Read full review on TripAdvisor 12/21/2011 Vote

5. I asked the the front desk about it later that evening as was told that they'd found a new product and method for cleaning.

"nice surprise " Read full review on TripAdvisor 9/23/2011 Vote

6. Friendly front desk service.

"Nice location on the river " Read full review on TripAdvisor 7/30/2011 Vote

7. Robert, the gentleman at the front desk, completely impressed me.

"Great customer service! " Read full review on TripAdvisor 7/25/2011 Vote

8. Upon my return I spoke to the same front desk clerk who just looked at me and said it was news to him.

"Dumpy, Rundown, Horrendous Service. Stay Away! " Read full review on TripAdvisor 6/14/2011 Vote

9. The front desk staff were quite helpful and mentioned a remodel of the rooms was upcoming.

"Very Pleasant Stay " Read full review on TripAdvisor 12/10/2010 Vote

10. I made two different requests of the front desk, and each time received almost immediate response.

"Beds were not as comfortable as those at Phoenix Inn, other wise everything else was great! " Read full review on TripAdvisor 9/6/2010 Vote