Sheraton Detroit, Detroit, Staff

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Rank

25th

Out of 93

Sheraton Detroit	Average Price: $119 Check Rates

Hotel Class:

2 Washington Boulevard

Detroit, 48226 View map

3-Star Hotel Rank: 8 of 11
Average review rating: 2.62

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (49) , MyTravelGuide (28) , TripAdvisor (43) , YahooTravel (56)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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bar (8) bathroom (26) bed (8) bill (5) breakfast (10) charge (5) check in (15) check out (6) checkout (2) cost (7) deal (4) deck (1) dinner (7) downtown (19) exterior (2) fee (2) food (9) front desk (23) hotel (130) housekeeping (5) lobby (18) location (18) manager (7) money (7) parking (15) pool (5) price (11) rate (5) recommend (13) restaurant (21) room (145) room service (11) service (33) shower (5) staff (43) street (14) suite (2) to park (3) towel (9) tub (1) valet (10) valet parking (11) value (1) view (15) walk (6) water pressure (1) wet bar (1) whirlpool (1) wireless (4) workout room (1)

Staff

Appears in 43 comments.

42% wrote positive comments about staff

The following words were used in comments with Staff:
clean (5) customer (5) desk (4) friendly (8) great (4) guest (3) helpful (6) hotel (9) management (5) need (3) nice (3) terrible (2) towel (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Friendly and helpful staff.

"Great Hotel " Read full review on Expedia 7/27/2009 Vote

2. The room was comfortable and the staff willing to help as needed.

"Great once you enter the doors " Read full review on Expedia 5/26/2009 Vote

3. Finally I approached a member of the maintenance staff, who was very friendly, and he called on his walkie talkie to get someone up to our room to break the chain on the window, and directed me to the 18th floor, where he said the ice machine was working.

"Tower of Terror " Read full review on TripAdvisor 5/26/2009 Vote

4. Staff were very friendly.

"Great Location " Read full review on Expedia 2/1/2009 Vote

5. I ws pleasantly surprised at how nice and helpful the staff was and how clean the rooms were.

"Better than expected " Read full review on Expedia 12/28/2008 Vote

6. Friendly staff and clean room.

"Close to Joe Louis and the casinos. " Read full review on Expedia 12/17/2008 Vote

7. No towels at the pool, rather than wait for the elevators we asked a staff person if they could bring some, they returned with the towels and a 'warning' to all the guests using the pool that if a group of young boys continued to jump in the pool she would shut the whole thing down (We were unaware of our apparent responsibility for other people's children).

"Horrible customer service " Read full review on TripAdvisor 10/25/2008 Vote

8. They should have hired more qualify staff to cook, clean, work the front desk, & bell men.

"very disappointed " Read full review on YahooTravel 7/8/2008 Vote

9. The staff were very friendly and gracious, which is the best thing about the hotel.

"good, but still working out the small things " Read full review on TripAdvisor 6/2/2008 Vote

10. Staff was nice, even after my friend left some pictures in the room after check out.

"Perfect for what I was there for " Read full review on TripAdvisor 5/17/2008 Vote