Sheraton Detroit, Detroit, Service

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Rank

25th

Out of 93

Sheraton Detroit	Average Price: $119 Check Rates

Hotel Class:

2 Washington Boulevard

Detroit, 48226 View map

3-Star Hotel Rank: 8 of 11
Average review rating: 2.62

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (49) , MyTravelGuide (28) , TripAdvisor (43) , YahooTravel (56)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

bar (8) bathroom (26) bed (8) bill (5) breakfast (10) charge (5) check in (15) check out (6) checkout (2) cost (7) deal (4) deck (1) dinner (7) downtown (19) exterior (2) fee (2) food (9) front desk (23) hotel (130) housekeeping (5) lobby (18) location (18) manager (7) money (7) parking (15) pool (5) price (11) rate (5) recommend (13) restaurant (21) room (145) room service (11) service (33) shower (5) staff (43) street (14) suite (2) to park (3) towel (9) tub (1) valet (10) valet parking (11) value (1) view (15) walk (6) water pressure (1) wet bar (1) whirlpool (1) wireless (4) workout room (1)

Service

Appears in 33 comments.

66% wrote positive comments about service

The following words were used in comments with Service:
bad (3) customer (3) guest (4) hotel (10) management (3) modern (2) need (3) nice (2) night (4) poor (3) problem (2) terrible (2) unacceptable (2) waiter (2) wireless (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. it is a very nice hotel just needs better service.

"ok " Read full review on Expedia 7/29/2009 Vote

2. the hotel is a very nice and clean hotel in a great location!not sure what the issues were, but the service was pretty good.

"ok " Read full review on Expedia 7/29/2009 Vote

3. Service was great.

"Great Location " Read full review on Expedia 2/1/2009 Vote

4. My experience with the Riverside was a mixed bag: initial positive service followed by horrible maintenance issues and service.

"Unfortunate Heating Issues " Read full review on Expedia 1/22/2009 Vote

5. Clean room, friendly service, and good location.

"good trip " Read full review on Expedia 1/9/2009 Vote

6. I put him in his place and explained to him that a tip is NOT a right but something that needs to be earned through prompt service to the customers and that I received poor service on his part.

"Nice hotel, but BEWARE of a certain restaurant employee " Read full review on TripAdvisor 11/9/2008 Vote

7. Came in late Saturday and was pleasantly surprised how efficient the valet service was.

"Great Hotel " Read full review on TripAdvisor 10/29/2007 Vote

8. Guests searched out service elevators themselves rather than hoof it up 12 floors.

"Needs Remodeling " Read full review on Expedia 10/1/2008 Vote

9. Management and staff tried hard, but they just weren`t experienced or capable of being in a SERVICE based industry.

"Decent Rooms, HORRIBLE SERVICE!!!! " Read full review on TripAdvisor 5/15/2008 Vote

10. Over the past weekend, I spent two nights in this hotel, and the service and management of this hotel were horrible.

"Never again! " Read full review on TripAdvisor 5/13/2008 Vote