Omni Detroit Hotel River Place, Detroit, Front Desk

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Rank

15th

Out of 93

Omni Detroit Hotel River Place	Average Price: $154 Check Rates

Hotel Class:

1000 River Place

Detroit, 48207 View map

4-Star Hotel Rank: 8 of 11
Average review rating: 3.52

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (22) , MyTravelGuide (539) , TripAdvisor (94) , YahooTravel (24)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 20 comments.

60% wrote positive comments about front desk

The following words were used in comments with Front desk:
pleasant (2)

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1. The folks at the front desk seemed pleasant enough.

"Old Hotel Needs Updating, But Has Charm " Read full review on TripAdvisor 9/9/2011 Vote

2. The front desk staff was pleasant.

"Definitely NOT a 4-Star Hotel " Read full review on TripAdvisor 5/30/2010 Vote

3. The ladies at the front desk were all very nice.

"Beautiful hotel " Read full review on TripAdvisor 11/25/2009 Vote

4. We promptly left to eat at the Fishbone restaurant (an excellent choice) downtown as recommended by the front desk personnel.

"A little rough for the wear " Read full review on TripAdvisor 1/28/2008 Vote

5. No answer when trying to call the front desk.

"not what others said " Read full review on TripAdvisor 4/5/2012 Vote

6. Next morning still no hot water and front desk was too busy to talk to anybody about our concerns.

"not what others said " Read full review on TripAdvisor 4/5/2012 Vote

7. When we phoned downstairs to the front desk, the operator, or the restaurant, the phones were always busy.

"Stay Away " Read full review on TripAdvisor 8/28/2011 Vote

8. The television in the living area did not work, nor did anyone come to fix it, after I informed the front desk.

"Stay Away " Read full review on TripAdvisor 8/28/2011 Vote

9. The gentleman at the front desk also could not locate coffee and admitted he was 'having a rough day, and that we didn't know the half of it'.

"Stay Away " Read full review on TripAdvisor 8/28/2011 Vote

10. Everytime I went to call housekeeping or the front desk, lines were busy.

"Nice hotel, great service! " Read full review on TripAdvisor 8/15/2011 Vote