Embassy Suites Cleveland, Cleveland, Staff

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Rank

4th

Out of 115

Embassy Suites Cleveland	Average Price: $158 Check Rates

Hotel Class:

1701 East 12th Street

Cleveland, 44114 View map

3-Star Hotel Rank: 4 of 22
Average review rating: 3.53

OpinionWell Value Index: 9

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (37) , MyTravelGuide (660) , Travelocity (8) , TripAdvisor (266) , YahooTravel (21)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (13) balcony (10) bar (45) bathroom (56) bed (58) breakfast (223) charge (17) check in (74) check out (10) complimentary (19) cost (16) deal (14) deck (19) dinner (25) downtown (86) food (44) front desk (60) gym (9) hot tub (16) hotel (505) housekeeping (38) lake (26) lobby (33) location (98) manager (57) money (23) parking (92) pillow (32) pool (100) price (27) rate (27) recommend (33) restaurant (48) room (553) room service (14) service (131) sheets (9) shower (22) shuttle (132) staff (171) street (36) suite (223) to park (16) towel (34) tub (10) valet (53) valet parking (28) value (22) view (20) walk (49)

Staff Traveler Insight - Friendly Staff

Appears in 171 comments.

89% wrote positive comments about staff

The following words were used in comments with Staff:
clean (17) desk (10) extremely (7) floor (10) free (10) friendly (58) good (8) great (18) helpful (36) hotel (26) housekeeping (9) management (13) need (8) nice (23)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Everyone on the staff was super friendly and helpful.

"Very pleasant experience " Read full review on TripAdvisor 5/17/2012 Vote

2. Valet parking and a super friendly staff.

"" SWEET SUITE " " Read full review on TripAdvisor 5/9/2012 Vote

3. The staff was very friendly and helpful.

"Biggest room ever! " Read full review on TripAdvisor 5/4/2012 Vote

4. The room was very nice, the staff was excellent and very helpful, and the managers reception and buffet breakfast were included with the price of the room.

"Great overnight stay " Read full review on TripAdvisor 4/26/2012 Vote

5. Staff is friendly, free breakfast and happy hour are great but this place needs new management.

"Horrible housekeeping " Read full review on TripAdvisor 4/14/2012 Vote

6. Nice staff, good bell service, front desk helpful, courteous housecleaning staff.

"World's Best Bread Pudding " Read full review on TripAdvisor 4/6/2012 Vote

7. The staff was very attentive.

"What a fantastic experience! " Read full review on TripAdvisor 4/6/2012 Vote

8. The staff were extremely friendly and courteous.

"Wonderful Stay " Read full review on TripAdvisor 4/2/2012 Vote

9. Pros: Two room suites allows for families not to be on top of each other, the shuttle service within two miles is amazing!(Which took us to the Rock Hall of Fame & picked you up anywhere), free hot breakfast in the mornings were great, staff was friendly and helpful, kitchenette with fridge, microwave, and sink was nice as well, parking fee was not bad at all I parked Friday night at 10pm and stayed till Sunday at Noon and it was only $15.00, security walking up and down each floor, nice pool-whirlpool-work out area, and the mini-mall was nice to have attached.

"Rock & Roll Hall of Fame trip " Read full review on TripAdvisor 4/2/2012 Vote

10. Nice staff, but someone needs to take a duster to the walls, the vents, and everything in between.

"Dirty hotel " Read full review on TripAdvisor 3/27/2012 Vote