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Rank
4th
Out of 115

Embassy Suites Cleveland

Average Price: $158  
 
Hotel Class:
1701 East 12th Street
Cleveland, 44114 View map  
3-Star Hotel Rank: 4 of 22
Average review rating: 3.53
OpinionWell Value Index: 9
Traveler reviews analyzed: BedBugRegistry (3) , Expedia (37) , MyTravelGuide (660) , Travelocity (8) , TripAdvisor (266) , YahooTravel (21)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Lobby
Appears in 33 comments. 
20% wrote positive comments about lobby
The following words were used in comments with Lobby:
tiny (3)   useful (3)   valet (3)   walking (4)   wrong (2)    
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1. We waited for an hour, without word from the staff, watching everyone from the valet guy to the guy delivering newspapers just hanging around the lobby, yucking it up, having fun, USING THE ELEVATORS.
"Disgusting hotel " Read full review on TripAdvisor   3/1/2011 Vote      
2. The online images made the lobby appear much larger and more attractive than the real thing.
"Room felt like the Polar Bear Express - Brrrr! " Read full review on YahooTravel   10/7/2008 Vote      
3. The 5th floor lobby was gorgeous with a weeping wall fountain and Thai decor, and a gift shop.
"Everything Great Except Housekeeping " Read full review on TripAdvisor   7/17/2008 Vote      
4. When i came though the lobby to leave, not one employee looked up from their computer to say thanks and ask if everything was according to my satisfaction, the way most hotels do.
"Will not be back till someone gets an eye for detail " Read full review on TripAdvisor   3/22/2012 Vote      
5. (The hotel was originally an apartment building, so the lobby, along with restaurant and bar, are on the 5th floor, which means that the elevators are occupied shuttling people to 5 in the mornings and evenings.
"Great Staff But Issues When Full " Read full review on TripAdvisor   2/22/2012 Vote      
6. They kind of just lurk in lobby and small talk -- takes them a while to acknowledge guests, they don't go out of their way to do stuff, etc.Was it terrible.
"Does not live up to the Embassy name " Read full review on TripAdvisor   1/21/2012 Vote      
7. ) There is no grand main lobby - a throw back to its apartments history.
"Huge old downtown hotel - good place for the right price. " Read full review on TripAdvisor   9/25/2011 Vote      
8. There was an intoxicated guy starting trouble with people (including the receptionist) in the lobby.
"Not that impressed " Read full review on TripAdvisor   8/15/2011 Vote      
9. The crowd in the lobby became extremely upset and I was seriously afraid there would be a riot.
"Get Your Act Together!!! " Read full review on TripAdvisor   8/4/2011 Vote      
10. We eventually made it to the game and came back to the hotel, the lobby was clear of people and we asked the front desk for extra pillows and blankets and they said no problem.
"I thought I had found the perfect hotel " Read full review on TripAdvisor   6/19/2011 Vote      
   
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