Embassy Suites Cleveland, Cleveland, Front Desk

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Rank

4th

Out of 115

Embassy Suites Cleveland	Average Price: $158 Check Rates

Hotel Class:

1701 East 12th Street

Cleveland, 44114 View map

3-Star Hotel Rank: 4 of 22
Average review rating: 3.53

OpinionWell Value Index: 9

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (37) , MyTravelGuide (660) , Travelocity (8) , TripAdvisor (266) , YahooTravel (21)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (13) balcony (10) bar (45) bathroom (56) bed (58) breakfast (223) charge (17) check in (74) check out (10) complimentary (19) cost (16) deal (14) deck (19) dinner (25) downtown (86) food (44) front desk (60) gym (9) hot tub (16) hotel (505) housekeeping (38) lake (26) lobby (33) location (98) manager (57) money (23) parking (92) pillow (32) pool (100) price (27) rate (27) recommend (33) restaurant (48) room (553) room service (14) service (131) sheets (9) shower (22) shuttle (132) staff (171) street (36) suite (223) to park (16) towel (34) tub (10) valet (53) valet parking (28) value (22) view (20) walk (49)

Front desk

Appears in 60 comments.

50% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (4) guest (3) helpful (9) hotel (4) management (4) rude (3) service (4) staff (10) suite (4) water (3) wondering (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Dan the young man at the front desk was wonderful.

"Great time and great staff!! " Read full review on TripAdvisor 5/1/2012 Vote

2. Nice staff, good bell service, front desk helpful, courteous housecleaning staff.

"World's Best Bread Pudding " Read full review on TripAdvisor 4/6/2012 Vote

3. There were other front desk hosts were were extremely pleasant and professional.

"Bed Bugs, but Great Service " Read full review on TripAdvisor 10/20/2011 Vote

4. Great front desk staff and breakfast cook.

"Friendly staff " Read full review on TripAdvisor 10/6/2011 Vote

5. Our wonderful experience started with Jasmine at the front desk, who couldn't be more accomodating.

"Unbelievable Customer Service!!! " Read full review on TripAdvisor 5/10/2011 Vote

6. We told the front desk and they took care of both these problems.

"Weekend vacation ruined by hotel " Read full review on TripAdvisor 4/21/2011 Vote

7. Other than that, this is a great stay: the front desk personnel are wonderful, the breakfast was pretty good, shuttle driver very helpful, etc. We would stay here again.

"Converted apartment building " Read full review on TripAdvisor 12/2/2010 Vote

8. Front desk very helpful with sightseeing advice .

"Friendly , Helpful Staff " Read full review on TripAdvisor 6/14/2010 Vote

9. The front desk people were very friendly again, and the elevators were slightly faster than my previous stay.

"Another good stay at the Cleveland Embassy " Read full review on TripAdvisor 4/2/2010 Vote

10. The front desk staff are nice but not knowledgeable enough about where to eat or where to go.

"Getting Tip Happy at the Embassy Suites " Read full review on TripAdvisor 10/16/2008 Vote