Sheraton Boston, Boston, Service

OpinionWell's Blog

Home » United States » Massachusetts » Boston Destinations » Boston Hotels » Sheraton Boston

OpinionWell
Rank

23rd

Out of 197

Sheraton Boston	Average Price: $339 Check Rates

Hotel Class:

39 Dalton Street

Boston, 02199 View map

3-Star Hotel Rank: 4 of 37
Average review rating: 3.61

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (80) , MyTravelGuide (990) , Travelocity (36) , TripAdvisor (1113) , YahooTravel (23)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (61) bar (124) bath (24) bathroom (348) bed (254) bill (25) breakfast (211) charge (67) check in (177) check out (34) complimentary (35) concierge (93) cost (68) deal (70) decor (40) dinner (44) downtown (51) fee (38) fitness center (46) food (195) front desk (144) gym (60) hotel (2009) housekeeping (54) lobby (408) location (732) manager (25) money (46) parking (133) pillow (37) pool (231) price (155) rate (143) recommend (139) restaurant (339) room (1996) room service (72) service (280) shower (106) staff (456) street (181) suite (129) towel (57) tub (26) valet (28) valet parking (28) value (41) view (399) walk (290) wireless (106)

Service

Appears in 280 comments.

76% wrote positive comments about service

The following words were used in comments with Service:
excellent (20) food (15) free (14) friendly (21) good (43) great (37) helpful (16) hotel (95) internet (24) lobby (14) location (26) nice (18) night (13)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. Very welcoming service and location is fantastic connected to the Prudential center and Copley place perfect for both business as the convention center is right on the next building and for pleasure as it is in the back bay / south end area walking distance from both the Boston common and downtown area.

"Great location comfortable rooms and good solid service! " Read full review on TripAdvisor 5/16/2012 Vote

2. Good amenities and good service.

"Great location comfortable rooms and good solid service! " Read full review on TripAdvisor 5/16/2012 Vote

3. Even though we booked with Priceline, this hotel put us into a Sheraton Rewards room - very nice customer service.

"It's a Sheraton, what more do you need? " Read full review on TripAdvisor 5/10/2012 Vote

4. Service was excellent and staff very friendly and helpful.

"Good location, decent rooms, friendly staff " Read full review on TripAdvisor 5/1/2012 Vote

5. They seem to have their operations down pat for NYE as there was a massive line, but it moved really fast and service was still friendly.

"New Year's Eve Stay " Read full review on TripAdvisor 4/28/2012 Vote

6. For over $300 a night and a Sheraton brand hotel I don't think it's unreasonable to expect excellent customer service.

"Staff is indifferent and rude, at best " Read full review on TripAdvisor 4/27/2012 Vote

7. The room was clean, service was good, everything worked fine and the property was in impeccable condition.

"Big place - Small value " Read full review on TripAdvisor 4/23/2012 Vote

8. We upgraded to Club level, and enjoyed a healthful and tasty breakfast, excellent snacks in the lounge, and friendly service from everyone.

"Excellent service " Read full review on TripAdvisor 4/23/2012 Vote

9. This was a stay for a conference, and the service to conference attendees was also superb.

"Excellent service " Read full review on TripAdvisor 4/23/2012 Vote

10. We had excellent service during our check in by Allison Suzette.

"Top notch service & renovation. " Read full review on TripAdvisor 4/8/2012 Vote