Hilton Bentley Miami/South Beach, Miami Beach, Manager

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Rank

58th

Out of 468

Hilton Bentley Miami/South Beach	Average Daily Rate: NA Check Rates

Hotel Class:

101 Ocean Drive

Miami Beach, 33139 View map

4-Star Hotel Rank: 15 of 34
Average review rating: 4.33

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (25) , TripAdvisor (101)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 15 comments.

100% wrote positive comments about manager

The following words were used in comments with Manager:

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1. Prior to arriving, I was impressed with my sales manager, William McClain, and his responsivness and can do attitude.

"First Choice for Business and Leisure - and yes William McClain is the best... " Read full review on TripAdvisor 2/21/2010 Vote

2. The manager, Kelvin, really went out of his way to help us out.

"Great hotel, good location, horrible service. " Read full review on TripAdvisor 6/15/2009 Vote

3. The manager has obviously picked a great team.

"hip, cozy and friendly and overall great experience! " Read full review on TripAdvisor 3/13/2008 Vote

4. The staff was extremely friendly and professional, particularly the manager.

"hip, cozy and friendly and overall great experience! " Read full review on TripAdvisor 3/13/2008 Vote

5. I had cleared this with the manager and there was no problem.

"The Bentley - Incredible service, accomodations and management " Read full review on TripAdvisor 7/3/2010 Vote

6. Henri, the food and beverage manager was down right crabby.

"Decent Stay...Poor bill reconciliation " Read full review on TripAdvisor 5/27/2010 Vote

7. Katrina, the catering manager bent over backwards to do what she could for us.

"Decent Stay...Poor bill reconciliation " Read full review on TripAdvisor 5/27/2010 Vote

8. when asking several times to see the manager, they were obviously not even interested in customer feedback.

"Poorly managed hotel " Read full review on TripAdvisor 7/5/2009 Vote

9. Eventually my husband talked to a manager and we got upgraded to a small suite with a corner ocean view the second night.

"Great hotel, good location, horrible service. " Read full review on TripAdvisor 6/15/2009 Vote

10. If you do stay here don't expect an upgrade, don't even open the refrigerator, but you will be charged for something, try to avoid the front desk at all costs and if you need anything go directly to the manager.

"Great hotel, good location, horrible service. " Read full review on TripAdvisor 6/15/2009 Vote