Hilton Bentley Miami/South Beach, Miami Beach, Front Desk

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Rank

58th

Out of 468

Hilton Bentley Miami/South Beach	Average Daily Rate: NA Check Rates

Hotel Class:

101 Ocean Drive

Miami Beach, 33139 View map

4-Star Hotel Rank: 15 of 34
Average review rating: 4.33

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (25) , TripAdvisor (101)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 22 comments.

75% wrote positive comments about front desk

The following words were used in comments with Front desk:
big (2) bike (2) cares (2) chair (3) desk (22) friendly (4) helpful (2) hotel (3) management (2) ocean (5) recommend (2) rental (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk staff is pleasant and very responsive.

"First Choice for Business and Leisure - and yes William McClain is the best... " Read full review on TripAdvisor 2/21/2010 Vote

2. The front desk was very friendly and professional.

"Outstanding hotel " Read full review on TripAdvisor 12/12/2009 Vote

3. The front desk was friendly and the restaurant staff was friendly.

"Great rooms and good location " Read full review on TripAdvisor 7/6/2009 Vote

4. Be careful with the people at the front desk-- our guy made a big show about giving us an 'awesome' upgrade to a room with a 'wraparound corner balcony' that provided both city and ocean views-- he even claimed that the room was one of his favorites and he had to run the upgrade past the manager b/c it was such an expensive room.

"Nice hotel in SoBe " Read full review on TripAdvisor 4/1/2009 Vote

5. When I asked for a recommendation for take-out, he kept his seat, he always sits and told me the front desk had a stack of menus.

"We hit the lotto at the Bentley " Read full review on TripAdvisor 2/23/2008 Vote

6. Bellmen, valet and front desk were all VERY friendly and helpful with recommendations and directions.

"Memorable New Years " Read full review on TripAdvisor 1/11/2008 Vote

7. From my first encounter with the Front Desk staff I started to feel the difference from a standard Hotel Check-in, genious smiles, efficient quick service, Welcome Cup of Champagne, Bags brought to room before we arrived, spacious room, king size bath, Robes.

"Like on a Magic Carpet, a hidden Oasis to discover..... " Read full review on TripAdvisor 3/15/2010 Vote

8. Be careful, there is a 'resort fee' of $17+ (at he front desk) or $30+ (at the beach stand) a day for the beach amenities.

"Great place on Miami Beach - SoFi " Read full review on TripAdvisor 11/8/2009 Vote

9. Hotel offers package deal for $17/day which includes umbrella/chair for the beach, bike rentals, Wi-Fi internet and DVD rentals from the front desk.

"So close to the Ocean Drive but far enough to relax " Read full review on TripAdvisor 9/30/2009 Vote

10. Also when we were leaving, I called the front desk early in the morning to ask them to have a single cab ready for our us for a specific time.

"OVEPRICED & Bad Service " Read full review on TripAdvisor 7/8/2009 Vote