Baltimore Hilton, Baltimore, Service

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Rank

17th

Out of 231

Baltimore Hilton	Average Price: $316 Check Rates

Hotel Class:

401 WEST PRATT STREET

Baltimore, 21201 View map

4-Star Hotel Rank: 5 of 7
Average review rating: 4.08

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (29) , Travelocity (3) , TripAdvisor (484)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (21) bar (70) bath (14) bathroom (66) bed (75) bill (15) breakfast (116) charge (35) check in (93) check out (15) concierge (38) cost (22) deal (20) deck (13) decor (16) dinner (37) downtown (24) fee (21) fitness center (24) food (94) front desk (93) gym (37) hotel (909) housekeeping (35) lobby (101) location (223) lunch (14) manager (31) money (19) parking (110) patio (11) pillow (24) pool (88) price (65) rate (48) recommend (53) restaurant (154) room (761) room service (50) service (143) shower (26) staff (272) street (115) suite (22) towel (35) valet (28) view (208) walk (144) waterfront (16) wireless (24)

Service

Appears in 143 comments.

79% wrote positive comments about service

The following words were used in comments with Service:
clean (13) customer (12) food (18) free (11) friendly (12) good (21) great (21) helpful (10) hotel (39) internet (10) nice (12) night (8) slow (8) staff (10)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The hotel was clean and I experienced good service.

"perfect location " Read full review on TripAdvisor 5/3/2012 Vote

2. all in all a solid hotel: friendly service, eXcellent, did i say eXcellent, bedding; clean, delicious breakfast in the Diamond restaurant (all you can eat for $18.

"eXquisite beds. a delightful choice. " Read full review on TripAdvisor 5/1/2012 Vote

3. My first trip to Baltimore left me dreading this one, but I was pleasantly surprised at the friendly staff and good service in general -especially from the valet and bell captain.

"Pleasantly surprised; finally understanding the nick name Charm City " Read full review on TripAdvisor 4/19/2012 Vote

4. Baltimore offers free bus service (Charm City Circulator) to this and other places.

"Came for conference, would come again " Read full review on TripAdvisor 4/8/2012 Vote

5. Nice full-service hotel that was struggling to keep up during a major convention.

"Convention Center Hotel in Baltimore " Read full review on TripAdvisor 4/8/2012 Vote

6. The attention of the service personnel from bell captain and doorman to the assistant restaurant manager was of considerable help in a city that was totally unfamiliar.

"Never underestimate service! " Read full review on TripAdvisor 3/30/2012 Vote

7. The conference area was amazing also and food and service was excellent.

"Beautiful views! " Read full review on TripAdvisor 3/27/2012 Vote

8. Less than friendly service when we arrived and not what we expected in a Hilton but the staff the following day made up for it.

"Can't go wrong here. " Read full review on TripAdvisor 3/20/2012 Vote

9. The concierge lounge had decent food and good service.

"Great location, great property " Read full review on TripAdvisor 3/5/2012 Vote

10. Service - Always great, as written above.

"The front of house staff made the visit! " Read full review on TripAdvisor 3/4/2012 Vote