Baltimore Hilton, Baltimore, Manager

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Rank

17th

Out of 231

Baltimore Hilton	Average Price: $316 Check Rates

Hotel Class:

401 WEST PRATT STREET

Baltimore, 21201 View map

4-Star Hotel Rank: 5 of 7
Average review rating: 4.08

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (29) , Travelocity (3) , TripAdvisor (484)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (21) bar (70) bath (14) bathroom (66) bed (75) bill (15) breakfast (116) charge (35) check in (93) check out (15) concierge (38) cost (22) deal (20) deck (13) decor (16) dinner (37) downtown (24) fee (21) fitness center (24) food (94) front desk (93) gym (37) hotel (909) housekeeping (35) lobby (101) location (223) lunch (14) manager (31) money (19) parking (110) patio (11) pillow (24) pool (88) price (65) rate (48) recommend (53) restaurant (154) room (761) room service (50) service (143) shower (26) staff (272) street (115) suite (22) towel (35) valet (28) view (208) walk (144) waterfront (16) wireless (24)

Manager

Appears in 31 comments.

53% wrote positive comments about manager

The following words were used in comments with Manager:
clean (6) desk (5) food (2) great (2) housekeeping (2) liked (3) management (34) meal (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front office manager had found out about it (I suspect my friend called ahead), so we had a bottle of wine and chocolates in the room when we arrived, and the greatest view of the Inner Harbor.

"Great service " Read full review on TripAdvisor 4/27/2012 Vote

2. The attention of the service personnel from bell captain and doorman to the assistant restaurant manager was of considerable help in a city that was totally unfamiliar.

"Never underestimate service! " Read full review on TripAdvisor 3/30/2012 Vote

3. We loved the Managers Reception on the 15(?) floor.

"Great Room for us AND our Dog! " Read full review on TripAdvisor 8/11/2011 Vote

4. I said I would like to speak to the manager and she replied 'I am the manager and i am telling you the room is not ready.

"Never again " Read full review on TripAdvisor 8/8/2011 Vote

5. after a short conference with the manager, they had a room for us that was clean and ready.

"GREAT HOTEL FOR CAMDEN YARDS!!! " Read full review on TripAdvisor 7/29/2011 Vote

6. their assistant Manager of hospitality (wish I had his name) was great with getting me menus when their concierge was not there-Bathroom WAS NOT as clean as I would have liked.

"Great view and location " Read full review on TripAdvisor 4/5/2011 Vote

7. The manager (Matt) visited our table and really seemed to care that we were satisfied with our meals.

"Great and continues to improve " Read full review on TripAdvisor 6/3/2010 Vote

8. Have not seen a manager present on the desk once.

"Great hotel but inconsistent " Read full review on TripAdvisor 5/13/2012 Vote

9. Special thanks to FO manager John Gilligan.

"Great service " Read full review on TripAdvisor 4/27/2012 Vote

10. I did speak to front desk manager next morning.

"Beautiful and clean but not 4 star customer service ! " Read full review on TripAdvisor 1/1/2012 Vote