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OpinionWell
Rank
17th
Out of 231

Baltimore Hilton

Average Price: $316  
 
Hotel Class:
401 WEST PRATT STREET
Baltimore, 21201 View map  
4-Star Hotel Rank: 5 of 7
Average review rating: 4.08
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (29) , Travelocity (3) , TripAdvisor (484)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 93 comments. 
63% wrote positive comments about front desk
The following words were used in comments with Front desk:
clean (5)   clerk (5)   desk (98)   extra (4)   floor (5)   friendly (9)   great (4)   helpful (20)   hotel (5)   lobby (5)   night (5)   rude (5)   staff (29)   view (5)    
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1. Another employee at the front desk on Saturday evening (I didn't get his name) was also extremely helpful in arranging transportation for us for the following day.
"Friendly Service and beautiful hotel " Read full review on TripAdvisor   5/2/2012 Vote      
2. Front desk staff were very friendly.
"Nice Touches but Needs AC " Read full review on TripAdvisor   4/20/2012 Vote      
3. This is a great location within walking distance of a good number of restaurants and attractions, the front desk staff were friendly and told me a good route for jogging around the inner harbour.
"Great locale, parking will cost you! " Read full review on TripAdvisor   4/5/2012 Vote      
4. Front desk staff was a little less enthusiastic about my visit and not very helpful in terms of explaining Hilton Gold lounge access.
"Great location, staff mixed. " Read full review on TripAdvisor   3/5/2012 Vote      
5. The decor of the lobby is a bit cold too; even though the style is contemporary and has a great mural behind the front desk, something more is needed to give a bit of warmth.
"Satisfactory but not Spectacular " Read full review on TripAdvisor   3/2/2012 Vote      
6. The girl at the front desk told me I had to realize it is New Years Eve and alot of people are partying.
"Beautiful and clean but not 4 star customer service ! " Read full review on TripAdvisor   1/1/2012 Vote      
7. All of this could have been avoided if the front desk rep was better trained.
"It is just ok... " Read full review on TripAdvisor   12/15/2011 Vote      
8. The front desk staff is courteous, helpful and the wait staff in both the bar and restaurant are friendly as well as helpful and the food is not bad either.
"Excellent location " Read full review on TripAdvisor   11/20/2011 Vote      
9. We left for dinner at 7:00 with the front desk saying it would be cleaned while we were out.
"Bad service, " Read full review on TripAdvisor   9/22/2011 Vote      
10. Front Desk was very helpful and very professional.
"Best Place To Stay to Catch A Football or Baseball Game " Read full review on TripAdvisor   9/20/2011 Vote      
   
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