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Rank
57th
Out of 481

The Palms Las Vegas

Average Price: $217  
 
Hotel Class:
4321 West Flamingo Road
Las Vegas, 89103 View map  
4-Star Hotel Rank: 21 of 28
Average review rating: 3.41
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (79) , MyTravelGuide (46) , Travelocity (30) , TripAdvisor (632) , YahooTravel (42)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 42 comments. 
60% wrote positive comments about manager
The following words were used in comments with Manager:
new (2)   night (3)   secure (2)   service (2)   smoke (2)   staff (2)   trip (2)    
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1. We asked a manager for clean glasses on one of the days and it took over an hour for them to arrive.
"Run down, horrible service, avoid at all costs! " Read full review on TripAdvisor   4/17/2012 Vote      
2. It took talking to the manager who had to bring us new keys at 2 AM.
"Poor service, good accomodations " Read full review on TripAdvisor   1/10/2012 Vote      
3. You would think they would care a bit more about their guest right?think again, they do not care, Dan the manager that check us in was so rude and acted as if he was too good to service us, I would never return to this hotel.
"Do not stay at the Palms. " Read full review on TripAdvisor   5/4/2011 Vote      
4. I was there to say hi to a friend, an Assistant hotel manager with whom I've become acquainted with over several visits and stays in both the Fantasy and Palms Tower.
"Rude Security " Read full review on YahooTravel   3/1/2009 Vote      
5. Jared, the concierge manager was very nice, and will refund my money, but the staff at the desk was less than impressive.
"don't use the service at the concierge desk if you want perfection " Read full review on TripAdvisor   2/16/2009 Vote      
6. No manager on duty.
"Stay here as your last resort " Read full review on TripAdvisor   5/13/2012 Vote      
7. When we asked for another ticket we were told only two tickets are given for each room and we couldn't speak to a manager because no one was on duty at the time.
"Stay here as your last resort " Read full review on TripAdvisor   5/13/2012 Vote      
8. That time our Hotel clerk came out with the manager and tells us since we are together they are going to merge us to the Penthouse because im guessing our rooms was full.
"Wonderful cant wait to return. " Read full review on TripAdvisor   5/4/2012 Vote      
9. She kept telling me she was the manager when i asked to speak to someone higher than her when her name tag said she was the 'assistant manager'.
"HORRIBLE!!!!! " Read full review on TripAdvisor   2/13/2012 Vote      
10. Thw worst part is no one calls you back even though we left our phone number for asst manager Michelle to call us.
"choose a hotel that cares about their guests " Read full review on TripAdvisor   12/31/2011 Vote      
   
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