Austin Embassy Suites, Austin, Service

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Rank

27th

Out of 287

Austin Embassy Suites	Average Price: $218 Check Rates

Hotel Class:

300 South Congress Avenue

Austin, 78704 View map

3-Star Hotel Rank: 9 of 77
Average review rating: 3.66

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (6) , MyTravelGuide (15) , Travelocity (5) , TripAdvisor (113) , YahooTravel (7)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (8) bar (13) bathroom (20) bed (27) bill (6) breakfast (97) charge (10) check in (15) check out (4) complimentary (8) cost (5) deck (4) decor (6) dinner (3) downtown (51) fee (3) food (19) front desk (25) hotel (215) housekeeping (5) lake (20) lobby (20) location (72) manager (11) neighborhood (3) parking (55) pillow (4) pool (23) price (9) rate (5) recommend (17) restaurant (26) room (178) room service (9) service (23) shower (17) shuttle (16) spa (3) staff (68) street (39) suite (81) to park (3) towel (4) valet (8) valet parking (4) value (8) view (15) walk (43) water pressure (4) wireless (13)

Service

Appears in 23 comments.

85% wrote positive comments about service

The following words were used in comments with Service:
friendly (3) great (3) hotel (5) nice (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The bellman, Norman was the existential portrait of professionalism and service.

"Great Stay...Construction Not So Much " Read full review on TripAdvisor 2/14/2012 Vote

2. The service was very good.

"Decent downtown stay in this older Embassy Suites " Read full review on TripAdvisor 11/21/2011 Vote

3. Friendly service (but it should be - it's the Hilton way).

"Info for my fellow biz travellers " Read full review on TripAdvisor 7/28/2010 Vote

4. Jeff at the front desk provided great service.

"Great Hotel " Read full review on TripAdvisor 1/12/2010 Vote

5. Service was great, too.

"Great Location for the Price! " Read full review on TripAdvisor 1/3/2010 Vote

6. We were very pleased with the friendly service, food, and location at this hotel.

"Carry good insurance with low deductibles if you stay at this hotel! " Read full review on TripAdvisor 10/12/2009 Vote

7. The room had a nice service basket with coffee, tea and plently of cream and sugar packets.

"Great Location, Spacious Rooms " Read full review on TripAdvisor 10/16/2008 Vote

8. However, the service is impeccable and the hotel rooms, the courtyard and pool are a model of cleanliness.

"A great place to stay in Austin. " Read full review on TripAdvisor 7/20/2008 Vote

9. Service was great, no complaints here.

"Dirty, scummy hotel with great service. " Read full review on TripAdvisor 6/22/2008 Vote

10. There was one very friendly guy who worked the breakfasts, but the staff otherwise was only luke warm in terms of customer service.

"Avoid this hotel " Read full review on TripAdvisor 12/8/2011 Vote