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OpinionWell
Rank
111th
Out of 676

Hotel Edison

Average Price: $316  
 
Hotel Class:
228 West 47TH Street
New York City, 10036 View map  
3-Star Hotel Rank: 36 of 154
Average review rating: 3.67
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (51) , Expedia (93) , MyTravelGuide (1) , TripAdvisor (1135) , YahooTravel (83)
SAFE TO BOOK ? (4/5 issues found)
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Manager
Appears in 50 comments. 
20% wrote positive comments about manager
The following words were used in comments with Manager:
complain (3)   desk (9)   extra (3)   generous (3)   guest (3)   hotel (8)   management (55)   problem (4)   reception (4)   reviews (3)   rude (5)   staff (7)   suite (6)   well (4)    
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1. apologies but i lost the names of duty manager that morning and doorman but big thanks to front desk youssef and agnes in transportation who delt with us very well,cafe edison is a little gem,all the staff very friendly and there egg n bacon breakfast was exellent,first time ever as well exellent tvs in the rooms.
"edison hotel new york,yes please. " Read full review on TripAdvisor   2/16/2012 Vote      
2. The General Manager, John Canavan, and his colleague, Katarina Sefrankova, are an excellent team in furnishing customer's needs beyond expectations.
"Loved the hotel and its staff " Read full review on TripAdvisor   6/22/2011 Vote      
3. An unapologetic manager at my request did end up comping us the night and paid for me to dry clean all my clothing.
Read full review   4/23/2011 Vote      
4. Here I met the Guest Relations Manager, Gloria Pierrot.
"THE PERFECT SPOT " Read full review on TripAdvisor   5/7/2012 Vote      
5. We managed to somehow how get it into a bin and I went down to reception with the cockroach bin and asked to speak to the manager.
"Cockroaches " Read full review on TripAdvisor   4/7/2012 Vote      
6. We wanted to bring this to the attention of the staff to look at and the member of staff was extremely rude so I spoke to the manager and they said they would have a look.
"Cockroaches " Read full review on TripAdvisor   4/7/2012 Vote      
7. When we reported it to the desk clerk who then notified the manager, she wanted to give us a free breakfast the next time we stay with them, which we will never do.
"Dirty, Dirty, Dirty " Read full review on TripAdvisor   3/31/2012 Vote      
8. On attempting to discuss the situation with the assistant manager, she constantly spoke over me telling me she was trying to explain what the hotel policy was.
"Would not return!! " Read full review on TripAdvisor   3/14/2012 Vote      
9. We were booked in by the 'assistant manager' who booked us into a double room with a pull out sofabed (I was travelling with my sister and my father) on explaining that this room was unsuitable and on producing the email confirming the booking I had made for a specfic type of room, the assistant manager told me over and over again that the hotel did not operate a policy where the would guarantee a specific room and the member of staff who sent me the email was wrong to do so.
"Would not return!! " Read full review on TripAdvisor   3/14/2012 Vote      
10. On asking, again, to see 'the' manager, the assistant manager went into a back office and reappered five or so mins later when she, in a very unfriendly manner, told me she had a suite with three beds she would move us to, excellent, I thought.
"Would not return!! " Read full review on TripAdvisor   3/14/2012 Vote      
   
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