Portofino Suites, Anaheim, Front Desk

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Rank

31st

Out of 158

Portofino Suites	Average Price: $149 Check Rates

Hotel Class:

1831 South Harbor Boulevard

Anaheim, 92802 View map

2-Star Hotel Rank: 10 of 36
Average review rating: 3.24

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (10) , MyTravelGuide (2) , Travelocity (11) , TripAdvisor (369)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (10) balcony (10) bath (15) bathroom (66) bathtub (6) bed (110) bill (8) breakfast (53) charge (10) check in (47) check out (11) cost (18) deal (28) dinner (6) discount (10) downtown (7) fee (7) food (30) front desk (98) hot tub (17) hotel (541) housekeeping (22) laundry (14) lobby (31) location (90) lunch (8) maid (7) manager (8) money (30) parking (74) pillow (18) pool (120) price (89) rate (27) recommend (48) restaurant (56) room (715) service (62) sheets (19) shower (47) shuttle (43) staff (150) street (68) suite (257) towel (53) tub (12) value (26) view (9) walk (206) wireless (24)

Front desk

Appears in 98 comments.

96% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (11) clerk (5) desk (101) friendly (12) great (11) helpful (8) hotel (7) kid (4) need (6) nice (6) pleasant (8) problem (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk staff is very friendly, however, there was only so much they could do.

"Just Don't " Read full review on TripAdvisor 2/20/2012 Vote

2. And the front desk staff were beyond kind and helpful from the time we booked the room to checkout.

"Perfect for young families!! " Read full review on TripAdvisor 2/19/2012 Vote

3. It just blew hot air, called front desk and they set it to cool.

"If you want to sleep, DON"T stay here. " Read full review on TripAdvisor 12/21/2011 Vote

4. The only redeeming factor is the front desk staff was very pleasant.

"Not what we were expecting " Read full review on TripAdvisor 11/10/2011 Vote

5. It's hard to rate the Portofino because I'd give it a 5-star for excellent front desk service (housekeeping service was a 2.5), a 2 for laundry facilities and a 1-star for the noise and the funky smell that came out of our A/C.

"Excellent service, average facilities " Read full review on TripAdvisor 10/12/2011 Vote

6. Front desk was helpful and knowledgeable.

"September 2011 Cali Trip " Read full review on TripAdvisor 9/29/2011 Vote

7. The front desk staff was very friendly and explained things well when we checked in.

"Great Service! " Read full review on TripAdvisor 8/27/2011 Vote

8. Quick response time when calling to front desk for supplies.

"Good value for the money. " Read full review on TripAdvisor 8/26/2011 Vote

9. We were exhausted and the repeated calls to the front desk seemed to elicit a polite response but no results.

"Will probably stay elsewhere next time... " Read full review on TripAdvisor 8/10/2011 Vote

10. The Taj Mahal it is not, but it is clean, comfortable, a great value, the people on the reservation line and the front desk are very friendly and helpful, and the company honors its promises- A+ in my book!'.

"King Suite was excellent for a couple with no kids. " Read full review on TripAdvisor 8/3/2011 Vote