W Chicago Lakeshore, Chicago, Manager

OpinionWell's Blog

Home » United States » Illinois » Chicago Destinations » Chicago Hotels » W Chicago Lakeshore

OpinionWell
Rank

26th

Out of 415

W Chicago Lakeshore	Average Price: $326 Check Rates

Hotel Class:

644 North Lake Shore Drive

Chicago, 60611 View map

4-Star Hotel Rank: 10 of 39
Average review rating: 3.72

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (43) , MyTravelGuide (560) , Travelocity (12) , TripAdvisor (702) , YahooTravel (64)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (39) bar (229) bath (25) bathroom (241) beach (41) bed (125) bill (22) breakfast (60) charge (28) check in (90) complimentary (30) concierge (76) cost (21) deal (28) decor (58) dinner (35) downtown (45) fitness center (15) food (87) front desk (85) gym (39) hotel (1073) housekeeping (18) lake (305) lobby (270) location (288) manager (37) money (28) parking (74) pillow (18) pool (83) price (78) rate (60) recommend (80) restaurant (153) room (1098) room service (70) service (300) shower (75) spa (81) staff (297) street (38) suite (32) towel (16) valet (29) valet parking (18) value (20) view (344) walk (122) wireless (25)

Manager

Appears in 37 comments.

72% wrote positive comments about manager

The following words were used in comments with Manager:
complain (2) desk (4) generous (3) guest (5) helpful (5) hotel (8) liked (3) management (40) secure (4) small (2) staff (3) useful (2) well (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. A superior manager!- Jackie _______: do not have her last name but she is always saying good morning to me from the front desk.

"If it weren't for the Staff, I would not be back! The Staff have Truly made the W Lakeshore my home away from home! " Read full review on TripAdvisor 7/25/2011 Vote

2. We did run into a small reservation issue that seemed to have occurred via an outside agent, but Ben the manager was helpful and accommodating and he definitely saved our stay.

"Flexible and helpul! " Read full review on TripAdvisor 9/14/2010 Vote

3. We did run into a small reservation issue that seemed to have occurred via an outside agent, but Ben the manager was helpful and accommodating and he definitely saved our stay.

"Flexible and helpul! " Read full review on TripAdvisor 9/14/2010 Vote

4. Heather the general manager is the best.

"My favorite hotel in Chicago!! " Read full review on TripAdvisor 1/28/2010 Vote

5. We eventually got the security manager of the W City Center on the phone, who apologized profusely and began to actually help us, including taking down a description of the suspect from the people who had sat across from me and letting me know how to file a formal complaint with the hotel, which the hotel manager had completely neglected to do.

"Watch your purses, ladies! " Read full review on TripAdvisor 12/3/2009 Vote

6. Her manager also acted like I was being out of line for asking for my bags to be stored.

"Terrible Customer Service-Front Desk and Management " Read full review on TripAdvisor 8/12/2009 Vote

7. The hospitality of everyone from the guys outside helping direct traffic all the way to a manager that went way out of his way to help us with a special request, made me a loyal *W* fan forever.

"**Fantastic, Awesome, Totally Cool** " Read full review on Travelocity 7/1/2009 Vote

8. When the hotel staff could not seem to issue the credit, I called the Preferred Club and was assured that they had spoken to the hotel and all was taken care of and they even gave me the name of the manager in accounting they spoke to.

"Horrible Experience " Read full review on TripAdvisor 11/29/2007 Vote

9. The manager followed up via email and informed that renovations were scheduled for August 2011.

"I really want to love you... " Read full review on TripAdvisor 5/17/2012 Vote

10. The clerk had to go check with the manager, but returned to tell us we could have either the continental breakfast or a $10 credit each , each day, towards whatever we wanted.

"Passes the "Keep the Wife Happy" Test " Read full review on TripAdvisor 5/15/2012 Vote