The Avenue Crowne Plaza Hotel, Chicago, Front Desk

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Rank

20th

Out of 415

The Avenue Crowne Plaza Hotel	Average Price: $243 Check Rates

Hotel Class:

160 East Huron

Chicago, 60611 View map

3-Star Hotel Rank: 8 of 73
Average review rating: 4.09

OpinionWell Value Index: 9

Traveler reviews analyzed: Expedia (86) , MyTravelGuide (500) , Travelocity (13) , TripAdvisor (406) , YahooTravel (33)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (23) bar (51) bath (15) bathroom (114) bed (146) breakfast (116) charge (36) check in (100) check out (19) closet (17) complimentary (20) concierge (35) cost (28) deal (35) decor (19) dinner (21) downtown (59) fee (18) food (70) front desk (97) hotel (949) housekeeping (27) lake (51) lobby (82) location (358) lunch (12) manager (12) mini bar (15) money (34) parking (72) pillow (40) pool (95) price (103) rate (66) recommend (63) restaurant (117) room (853) room service (34) service (127) shower (54) staff (260) street (55) suite (141) towel (29) valet (26) valet parking (15) value (34) view (175) walk (100) wireless (52)

Front desk

Appears in 97 comments.

73% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (12) great (5) guest (6) helpful (23) hotel (11) lobby (6) lounge (4) problem (10) reservation (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Upon checkout (this time the front desk attendant was very nice), we got to witness the valet take a customers vehicle and proceed to spin out and squeal the tires around every turn as they made their way up the parking garage.

"Average at best. " Read full review on TripAdvisor 4/2/2012 Vote

2. The staff working the front desk were always helpful and friendly.

"Excellent Stay in the Middle of Shopping and Dining " Read full review on TripAdvisor 3/29/2012 Vote

3. Front desk was helpful providing a map and directions.

"Great value " Read full review on TripAdvisor 3/3/2012 Vote

4. couldn't be better, and the staff (Benjamin at front desk) were so friendly and helpful.

"Nice weekend away " Read full review on TripAdvisor 1/19/2012 Vote

5. Upon arrival we were greated by a wonderful front desk agent named Sarah.

"Outstanding guest services | Sarah, front desk agent " Read full review on TripAdvisor 1/11/2012 Vote

6. Front desk folks were very friendly and helpful.

""Great Location, block off Michigan Avenue" " Read full review on TripAdvisor 10/26/2011 Vote

7. We found the staff very courteous and always willing to help when/if needed from House cleaning to Security to the Front Desk to Vern the Concierge.

"Perfect location, Helpful Staff " Read full review on TripAdvisor 9/28/2011 Vote

8. Check-in/outStaff at front desk were efficient.

"Good Value at an Expensive location " Read full review on TripAdvisor 9/11/2011 Vote

9. Everyone from the front desk staff to the room service employees to the housekeeping staff all do a wonderful job and treat you like a valued guest.

"What a great hotel! " Read full review on TripAdvisor 8/13/2011 Vote

10. we told the front desk and they gave us a complimentary roll bed, it was better but not great.

"the usual " Read full review on TripAdvisor 8/12/2011 Vote