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Rank
48th
Out of 415

Fairmont Chicago

Average Price: $324  
 
Hotel Class:
200 North Columbus Drive
Chicago, 60601 View map  
4-Star Hotel Rank: 21 of 39
Average review rating: 4.13
OpinionWell Value Index: 5
Traveler reviews analyzed: BedBugRegistry (3) , Expedia (37) , MyTravelGuide (82) , Travelocity (11) , TripAdvisor (534) , YahooTravel (19)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 80 comments. 
71% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (4)   great (5)   helpful (8)   hotel (11)   informative (4)   management (7)   nice (5)   night (5)    
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1. I highly recommend this hotel, the staff at the front desk are nice, accommodating and there's no attitude or snottiness.
"Amazing experience, friendly service, must stay here " Read full review on TripAdvisor   3/16/2012 Vote      
2. Front desk however were great, recommended three outstanding restaurants in Chicago.
"Great location but lacking service and anything special " Read full review on TripAdvisor   2/24/2012 Vote      
3. We found the staff incredibly friendly and helpful - doormen, front desk, and room service.
"Good Michigan Avenue area value! " Read full review on TripAdvisor   12/31/2011 Vote      
4. Upon check-in the front desk offered to help with dinner reservations but we were already set.
"Nice weekend " Read full review on TripAdvisor   10/10/2011 Vote      
5. All the staff members, from the front desk to the bellhops to the doormen were very professional and pleasant.
"Good stay - a little off the beaten path " Read full review on TripAdvisor   9/25/2011 Vote      
6. Here is the pro's and con'sPro's-Great location for us near Millenium Park-The rooms are very spacious and monster size for a downtown Chicago hotel-The rate we got of $179 with AAA we thought was good-The service was outstanding by front desk and bell menCons-We had a room near the elevator, so our bed was right in front of it, and all night long the noise was brutal-We had an adjoining room and we could hear entire conversation of the strangers next door all night long-The bed was too soft for my liking-$52 for parking.
"Loved it at first " Read full review on TripAdvisor   9/3/2011 Vote      
7. Also, the front desk staff was very helpful in telling me that I could avoid a wi-fi charge if I joined their loyalty program.
"Nice but not overwhelmingly so " Read full review on TripAdvisor   9/1/2011 Vote      
8. The lobby is quiet (even tho the Jetson decor is not my thing), the restaurant is excellent (ricotta gnochi delectable), the view from the rooms is FANTASTIC!, the bed is very comfortable, elevator is the fastest, the Gold Floor lounge terrific, the front desk good.
"Explanation as to uneven reviews..... " Read full review on TripAdvisor   10/30/2010 Vote      
9. Service at front desk and concierge was attentive.
"Nice Hotel " Read full review on TripAdvisor   10/19/2010 Vote      
10. The front desk and valet service was extraordinary.
"Don't need to look any further. " Read full review on TripAdvisor   7/12/2010 Vote      
   
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