Homewood Suites Chicago, Chicago, Staff

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Rank

8th

Out of 415

Homewood Suites Chicago	Average Price: $245 Check Rates

Hotel Class:

40 East Grand Avenue

Chicago, 60611 View map

3-Star Hotel Rank: 2 of 73
Average review rating: 4.41

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (46) , MyTravelGuide (104) , Travelocity (10) , TripAdvisor (860) , YahooTravel (10)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (35) bar (31) bath (17) bathroom (129) bed (186) breakfast (782) charge (29) check in (97) check out (36) complimentary (91) concierge (15) cost (45) deal (49) decor (24) dinner (290) discount (14) downtown (205) fitness center (23) food (215) front desk (177) gym (33) hot tub (15) hotel (1422) housekeeping (37) laundry (22) lobby (78) location (632) lunch (20) manager (58) money (91) parking (114) pillow (17) pool (208) price (136) rate (77) recommend (139) restaurant (248) room (1264) service (224) shower (30) staff (662) street (112) suite (668) towel (36) valet (120) valet parking (39) value (113) view (216) walk (225) wireless (51)

Staff Traveler Insight - Friendly Staff

Appears in 662 comments.

98% wrote positive comments about staff

The following words were used in comments with Staff:
clean (53) desk (77) excellent (28) extremely (37) friendly (233) good (33) great (127) helpful (207) hotel (120) location (66) nice (48) welcoming (28) well (24) wondering (33)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. It's got a great price, has great amenities, friendly staff, and is close to everything.

"Sensible choice and close to everything " Read full review on TripAdvisor 5/21/2012 Vote

2. The staff was very friendly and helpful and made us feel at home.

"Great location, good food and very helpful staff make this a grat place to stay " Read full review on TripAdvisor 5/19/2012 Vote

3. Staff were helpful, and made an effort to set things right (Eg: When we found that the self-serve dryer could not dry our laundry properly, the maintenance staff offered to re-do it for free, and also keep an eye on the machine to ensure it would work)So-so (not exactly cons)- Wished that the dinner receptions could be extended to the entire week- Also wished that breakfast coud be extended to 11 for the weekdays.

"Excellent location, great service " Read full review on TripAdvisor 5/18/2012 Vote

4. Staff was super friendly and helpful from registration to valet to Connie at breakfast.

"Great place to stay--we'll be back! " Read full review on TripAdvisor 5/16/2012 Vote

5. The staff was very friendly, accommodating and patient when giving directions.

"Spring Break " Read full review on TripAdvisor 5/16/2012 Vote

6. I am in Chicago mostly for business but it's the comfort of home that I feel with all the friendly staff.

"Overall Great Customer Service " Read full review on TripAdvisor 5/15/2012 Vote

7. The staff was very attentive and friendly.

"Awesome service, great room, we would stay there again. " Read full review on TripAdvisor 5/13/2012 Vote

8. Staff throughout the hotel were consistently pleasant and friendly.

"Clean and convenient location " Read full review on TripAdvisor 5/11/2012 Vote

9. All interactions with staff was pleasant and met expectations.

"Great Downtown Location next to Red Line " Read full review on TripAdvisor 5/9/2012 Vote

10. Staff seated folks and kept things cleaned up.

"Nice standard lodging in great location " Read full review on TripAdvisor 5/7/2012 Vote