Homewood Suites Chicago, Chicago, Service

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Rank

8th

Out of 415

Homewood Suites Chicago	Average Price: $245 Check Rates

Hotel Class:

40 East Grand Avenue

Chicago, 60611 View map

3-Star Hotel Rank: 2 of 73
Average review rating: 4.41

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (46) , MyTravelGuide (104) , Travelocity (10) , TripAdvisor (860) , YahooTravel (10)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (35) bar (31) bath (17) bathroom (129) bed (186) breakfast (782) charge (29) check in (97) check out (36) complimentary (91) concierge (15) cost (45) deal (49) decor (24) dinner (290) discount (14) downtown (205) fitness center (23) food (215) front desk (177) gym (33) hot tub (15) hotel (1422) housekeeping (37) laundry (22) lobby (78) location (632) lunch (20) manager (58) money (91) parking (114) pillow (17) pool (208) price (136) rate (77) recommend (139) restaurant (248) room (1264) service (224) shower (30) staff (662) street (112) suite (668) towel (36) valet (120) valet parking (39) value (113) view (216) walk (225) wireless (51)

Service

Appears in 224 comments.

90% wrote positive comments about service

The following words were used in comments with Service:
clean (13) customer (27) desk (20) excellent (21) food (16) friendly (23) good (29) great (35) guest (12) helpful (13) hotel (51) location (17) nice (15)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. But it is a nice extra that I don't see at other hotels- Self-serve laundry available - Useful for longer stays- Friendly customer service.

"Excellent location, great service " Read full review on TripAdvisor 5/18/2012 Vote

2. The rates are competitive and if you are a Hilton member its a good way to rack up points for future stays, and internet service is free for frequent Hilton travelers.

"Friendly& Helpful Staff " Read full review on TripAdvisor 5/4/2012 Vote

3. Good service, good meal, breakfast.

"Greatest view from room ever experienced! Great value for money! " Read full review on TripAdvisor 5/4/2012 Vote

4. Someone always opens the door when you enter the hotel and the concierge services are exceptional.

"Friendly& Helpful Staff " Read full review on TripAdvisor 5/4/2012 Vote

5. The kindness, service, and overall hospitality was amazing.

"Great Hotel & Staff " Read full review on TripAdvisor 4/23/2012 Vote

6. Good food, excellent service by the staff even though at times it gets really busy.

"Best place to stay " Read full review on TripAdvisor 4/18/2012 Vote

7. The lobby also offered great self service tea, coffee and hot chocolate facilities.

"This hotel should be ranked number ONE " Read full review on TripAdvisor 4/14/2012 Vote

8. We did not have good service from the valet and bellman either at check in or check out.

"Very nice hotel for reasonable price " Read full review on TripAdvisor 4/5/2012 Vote

9. I frequently stay at Homewood Suites properties as I enjoy the spacious rooms, nice breakfast, and good service.

"Good Value -- Average Hotel -- Great location in Chicago " Read full review on TripAdvisor 4/3/2012 Vote

10. From the lobby bellmen opening the doors for you, to the welcoming and extremely helpful frontdesk staff, to the very responsive room and facilities staff, the service matches luxury properties.

"A home away from home " Read full review on TripAdvisor 3/17/2012 Vote