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Rank
31st
Out of 543

Walt Disney World Swan and Dolphin

Average Price: $259  
 
Hotel Class:
1500 Epcot Resorts Boulevard
Orlando, 00000 View map  
5-Star Hotel Rank: 5 of 21
Average review rating: 3.84
OpinionWell Value Index: 3
Traveler reviews analyzed: TripAdvisor (1791)
SAFE TO BOOK ? (2/5 issues found)
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Staff
Appears in 744 comments. 
90% wrote positive comments about staff
The following words were used in comments with Staff:
accommodating (25)   area (31)   clean (77)   desk (62)   excellent (30)   food (30)   friendly (204)   good (45)   great (73)   helpful (173)   hotel (157)   love (26)   nice (80)    
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1. There is transportation to all the parks and all staff is very friendly .
"Best place to stay in Orlando " Read full review on TripAdvisor   5/17/2012 Vote      
2. Staff was friendly.
"Good Value, Friendly staff, Excellent location, Loved the pools! " Read full review on TripAdvisor   5/14/2012 Vote      
3. We always feel an instant welcome and every staff member is right on queue.
"Home Away From Home " Read full review on TripAdvisor   5/11/2012 Vote      
4. The check-in process was quick and the front-desk staff were very helpful; I suspect this was because a large convention was not (yet) in residence.
"Conventions Take Priority " Read full review on TripAdvisor   5/8/2012 Vote      
5. The service from staff is terrific.
"Property a bit tired, great restaurants, great service " Read full review on TripAdvisor   5/8/2012 Vote      
6. Self parking is pricey and the bathrooms are small, but the hotel rooms are very clean, the staff is amazing (we go there at least 4 times a year, same times each year and they remember us each time).
"My favorite place to stay in Disney " Read full review on TripAdvisor   5/8/2012 Vote      
7. The staff at check in were pleasant but no one felt obligated to explain the self park, charging $15 a day would have liked explanation of what to do to get out at end without paying again.
"so disappointing! " Read full review on TripAdvisor   5/7/2012 Vote      
8. All the staff I happened to talk with were very friendly and helpful.
"Enjoyable stay at Dolphin " Read full review on TripAdvisor   5/5/2012 Vote      
9. The service by all staff members was outstanding.
"great location and outstanding service " Read full review on TripAdvisor   5/4/2012 Vote      
10. The things that were fantastic and make me definitely want to stay there again:-the pool, there is one that is 3' deep all around and perfect for young kids-easy boat ride to Hollywood Studios (ended up being my family's favorite park)-walking distance to Disney's Boardwalk which was fun to stroll along and gave us lots more options for convenient dining-The Fountain (restaurant with an ice cream shop theme on site)-the spa!-good layout of the room, small but worked well for our family-the staff were all exceptionally friendly and helpful-Heavenly bedsSome things that make me think a different hotel might be better:-while we were there they hosted two big conventions, which meant guiding tired kids through crowds of (drunk) business people as the main bar is right off the lobby-the decor was completely outdated, everything was very clean but it was definitely a flashback to the 1990s.
"Love the Dolphin, but... " Read full review on TripAdvisor   5/4/2012 Vote      
   
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