Walt Disney World Swan and Dolphin, Orlando, Concierge

OpinionWell's Blog

Home » United States » Florida » Orlando Destinations » Orlando Hotels » Walt Disney World Swan and Dolphin

OpinionWell
Rank

31st

Out of 543

Walt Disney World Swan and Dolphin	Average Price: $259 Check Rates

Hotel Class:

1500 Epcot Resorts Boulevard

Orlando, 00000 View map

5-Star Hotel Rank: 5 of 21
Average review rating: 3.84

OpinionWell Value Index: 3

Traveler reviews analyzed: TripAdvisor (1791)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (156) balcony (371) bar (234) bath (77) bathroom (449) beach (335) bed (399) bill (103) breakfast (350) charge (270) check in (339) check out (83) concierge (105) cost (221) deal (150) decor (89) dinner (219) discount (96) downtown (143) fee (350) food (731) front desk (299) gym (97) hotel (3923) housekeeping (178) lake (118) lobby (417) location (943) lunch (78) manager (104) money (182) parking (403) pool (1265) price (539) rate (318) recommend (277) restaurant (932) room (4148) room service (161) service (929) shower (148) shuttle (235) staff (748) suite (184) towel (148) valet (107) value (156) view (571) walk (739) wireless (97)

Concierge

Appears in 105 comments.

77% wrote positive comments about concierge

The following words were used in comments with Concierge:
efficient (4) excellent (6) friendly (6) good (4) guest (5) helpful (22) hotel (15) need (6) nice (9)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. Concierge desks are very helpful.

"Dolphin rooms were disappointing but amenities are great " Read full review on TripAdvisor 4/12/2012 Vote

2. Staff is very nice and helpful (front desk & concierge), but we never saw anyone at the 'guest services' area and I don't feel they do a good enough job of explaining the shuttle buses, timing, etc. By 8:30 on a Sunday morning the little coffee/pastry counter was already out of chocolate croissants.

"Nicer on the outside " Read full review on TripAdvisor 4/4/2012 Vote

3. On the plus side, the pools are lovely, the location excellent, the beds were comfortable, the game room nice for kids and the concierge and front desk staff were friendly.

"Unethical Billing Practices " Read full review on TripAdvisor 3/29/2012 Vote

4. I complained again to a new concierge who left for over 5 minutes to debate this with the front desk.

"Overall Great but onerous resort fees gotta go / customer service needs HELP " Read full review on TripAdvisor 3/13/2012 Vote

5. We asked the concierge for advice as to which WDW park to go to one day, and his assistance was very helpful - he gave great advise as to which rides to get FastPasses for immediately; we never would have seen as much without knowing this.

"Holiday Stay - Thanksgiving 2011 " Read full review on TripAdvisor 2/20/2012 Vote

6. The concierge was well informed and super helpful.

"Warm, cozy and convenient - totally toddler-friendly " Read full review on TripAdvisor 1/30/2012 Vote

7. I left many other details out regarding horrible poolside service and less than competent concierge service for space reasons and not to pile on anymore.

"Kicking you when you are down " Read full review on TripAdvisor 1/25/2012 Vote

8. Concierge is very helpful to get more info on the Disney do's and tips and other insider informations.

"Walt Disney Dolphin - smack in the middle of Disney World. " Read full review on TripAdvisor 1/3/2012 Vote

9. Pros: Clean,quiet rooms and helpful concierge.

"Family of 4 during Thanksgiving " Read full review on TripAdvisor 11/20/2011 Vote

10. Service was pretty nice, especially the concierge desk, but we were really surprised to have a 5am fire drill on a conference day where I was to be up and working all day.

"Comfy room, fire drill at 5am, 45 mins to the Kingdom=meh " Read full review on TripAdvisor 11/13/2011 Vote