W New York - Times Square, New York City, Manager

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Rank

100th

Out of 676

W New York - Times Square	Average Price: $481 Check Rates

Hotel Class:

1567 Broadway at 47th Street

New York City, 10036 View map

4-Star Hotel Rank: 38 of 106
Average review rating: 3.77

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (39) , TripAdvisor (1093) , YahooTravel (103)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (54) bar (315) bath (42) bathroom (350) bed (196) bill (31) breakfast (98) charge (46) check in (177) check out (32) checkout (18) closet (21) complimentary (34) concierge (136) cost (39) deal (24) decor (81) dinner (47) fee (12) food (85) front desk (129) gym (34) hotel (1812) housekeeping (37) lobby (251) location (577) lunch (18) manager (44) money (48) parking (15) pillow (44) price (121) rate (53) recommend (153) restaurant (201) room (1962) room service (77) service (397) shower (153) spa (16) staff (615) street (108) suite (140) towel (36) tub (23) valet (27) value (21) view (349) walk (87) wireless (29)

Manager

Appears in 44 comments.

78% wrote positive comments about manager

The following words were used in comments with Manager:
generous (5) guest (6) happy (4) helpful (4) hotel (12) management (45) nice (4) night (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The manager was very nice and gave me an upgrade.

"Dirty Bathroom Makes Me Want to Check Out " Read full review on TripAdvisor 5/7/2012 Vote

2. The Manager Ricardo was amazing he made sure our whole trip and room experience was OUTSTANDING.

"AMAZING 5 STAR EXPERIENCE!!!! " Read full review on TripAdvisor 3/18/2012 Vote

3. From the hand off from Starwood customer service to the W Time Square manager Patrick it just got more fabulous.

"AMAZING 5 STAR EXPERIENCE!!!! " Read full review on TripAdvisor 3/18/2012 Vote

4. We chose a Cool Corner room on the advice of the Guest Rooms relations manager and were really happy with the recommendation.

"Perfect from Start to Finish " Read full review on TripAdvisor 2/25/2012 Vote

5. The managers are also present at checkout, and they're helpful, kind, and response.

"Best W in New York! " Read full review on TripAdvisor 1/24/2012 Vote

6. We talked to the manager at the desk and they were very helpful and apologetic, upgrading us to a suite and having our things moved.

"Dirty and lackluster rooms with great customer service " Read full review on TripAdvisor 1/8/2012 Vote

7. This is the email I sent to the W GM:I would like to congratulate you on your wonderful hotel, and especially having such an amazing manager in Patrick Armano.

"beyond hopes and expectations for any 4 or 5 star hotel " Read full review on TripAdvisor 9/11/2011 Vote

8. On a positive note they sent up a Style Manager who commiserated with me and apologized and offered to bring extra towels and amenities to make up for the disappointment.

"A faded Star " Read full review on TripAdvisor 8/27/2011 Vote

9. The manager of the hotel was also terrific and assisted with my airline booking for my return flight.

"Terrific Hotel - great staff " Read full review on TripAdvisor 7/27/2011 Vote

10. I must say the manager handled the resolution promptly and professionally, but I would probably look elsewhere in the Times Square area if staying here again.

"Great location...but that was about it " Read full review on TripAdvisor 6/13/2011 Vote