W New York - Times Square, New York City, Front Desk

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Rank

100th

Out of 676

W New York - Times Square	Average Price: $481 Check Rates

Hotel Class:

1567 Broadway at 47th Street

New York City, 10036 View map

4-Star Hotel Rank: 38 of 106
Average review rating: 3.77

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (39) , TripAdvisor (1093) , YahooTravel (103)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (54) bar (315) bath (42) bathroom (350) bed (196) bill (31) breakfast (98) charge (46) check in (177) check out (32) checkout (18) closet (21) complimentary (34) concierge (136) cost (39) deal (24) decor (81) dinner (47) fee (12) food (85) front desk (129) gym (34) hotel (1812) housekeeping (37) lobby (251) location (577) lunch (18) manager (44) money (48) parking (15) pillow (44) price (121) rate (53) recommend (153) restaurant (201) room (1962) room service (77) service (397) shower (153) spa (16) staff (615) street (108) suite (140) towel (36) tub (23) valet (27) value (21) view (349) walk (87) wireless (29)

Front desk

Appears in 129 comments.

74% wrote positive comments about front desk

The following words were used in comments with Front desk:
amazed (6) bar (11) concierge (9) desk (130) extremely (6) floor (11) friendly (13) great (8) helpful (22) hotel (16) liked (8) nice (8) night (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk staff was adequate, i.e., they were reasonably friendly and professional, but I wouldn't go so far as to say that I felt valued.

"Trendy and Great Location, but Lacking in Value for Price " Read full review on TripAdvisor 5/18/2012 Vote

2. The girl at the front desk was so pleasant and nice it was very refreshing.

"Can't wait to return " Read full review on TripAdvisor 5/16/2012 Vote

3. The customer service at the front desk was excellent.

"Spoiled at the W " Read full review on TripAdvisor 4/11/2012 Vote

4. If you like the $10 an hour front desk staff 'New York attitude', then book there.

"Stay there if you're a twelve year old " Read full review on TripAdvisor 4/9/2012 Vote

5. In terms of service, the staff at the front desk was nice but other than the check in, its was rather impersonal.

"Nice hotel, very well located " Read full review on TripAdvisor 4/5/2012 Vote

6. the front desk lady was very friendly and made sure that our rooms were close being i was traveling with my mom and sister.

"great service " Read full review on TripAdvisor 3/28/2012 Vote

7. The staff at the front desk was pleasant.

"Interesting, funky hotel in the heart of it all. " Read full review on TripAdvisor 3/13/2012 Vote

8. Everyone from the bell desk, front desk and their Wow department was extremely helpful on my two recent stays.

"Excellent hotel, superior service, great staff, quiet rooms with a view! " Read full review on TripAdvisor 3/4/2012 Vote

9. The concierge and the front desk staff were extremely friendly and were always there to help when needed.

"Excellent Views and Staff " Read full review on TripAdvisor 2/8/2012 Vote

10. We called the front desk to thank Patrick for a great experience.

"Patrick made my twins dreams come true " Read full review on TripAdvisor 2/6/2012 Vote