Bentley Hotel, New York City, Service

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Rank

155th

Out of 676

Bentley Hotel	Average Price: $290 Check Rates

Hotel Class:

500 East 62nd Street

New York City, 10021 View map

3-Star Hotel Rank: 51 of 154
Average review rating: 3.71

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (83) , Travelocity (5) , TripAdvisor (631) , YahooTravel (21)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (27) bar (110) bath (26) bathroom (142) bed (128) bill (31) breakfast (124) charge (39) check in (56) check out (15) closet (12) complimentary (26) concierge (19) cost (36) deal (42) decor (40) dinner (36) discount (19) downtown (20) food (66) front desk (137) hotel (1095) housekeeping (23) lobby (89) location (236) manager (57) mini bar (19) mini-bar (12) money (37) neighborhood (36) parking (46) pillow (14) price (140) rate (44) recommend (84) restaurant (197) room (1031) room service (38) service (138) sheets (11) shower (117) staff (334) street (73) suite (86) towel (58) tub (13) value (52) view (328) walk (191) wireless (20)

Service

Appears in 138 comments.

68% wrote positive comments about service

The following words were used in comments with Service:
best (7) clean (12) customer (17) desk (12) excellent (8) food (9) friendly (9) good (12) great (20) helpful (6) hotel (27) location (7) nice (9) night (10) slow (6) staff (11) view (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. It's ideally located, offers clean rooms, and provides great customer service.

"FANTASTIC STAY " Read full review on TripAdvisor 5/15/2012 Vote

2. What transpired after the issue came to light was a great reflection on the customer service of this property.

"FANTASTIC STAY " Read full review on TripAdvisor 5/15/2012 Vote

3. Great hotel with with great service.

"Bentley is a gem in NY " Read full review on TripAdvisor 5/1/2012 Vote

4. Service at front desk and door were great.

"Decor is okay, but extra needs to be added like Wifi, coffee in rooms and gym. " Read full review on TripAdvisor 4/7/2012 Vote

5. Overall, its a nice hotel and the service is quite good.

"Average Hotel " Read full review on TripAdvisor 3/27/2012 Vote

6. These are the small things I was saying could be easily fixed and instantly provide a better service.

"Ok hotel. Not good value for price paid, though. " Read full review on TripAdvisor 3/19/2012 Vote

7. The service was reasonable the property is nice enough, the rooms are clean.

"Great location for a reasonable price " Read full review on TripAdvisor 2/10/2012 Vote

8. If they fixed some of the easy to fix things like the Customer Service, it could be a great hotel.

"Not a bad place for the money - with a little service upgrade could be great " Read full review on TripAdvisor 1/30/2012 Vote

9. Overall the best service I have ever received from any hotel in the city or anywhere else I have been to.

"Best hotel and service I have received in NYC " Read full review on TripAdvisor 1/13/2012 Vote

10. Front desk service is friendly and helpful.

"Great value for NYC " Read full review on TripAdvisor 12/29/2011 Vote