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Rank
155th
Out of 676

Bentley Hotel

Average Price: $290  
 
Hotel Class:
500 East 62nd Street
New York City, 10021 View map  
3-Star Hotel Rank: 51 of 154
Average review rating: 3.71
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (83) , Travelocity (5) , TripAdvisor (631) , YahooTravel (21)
SAFE TO BOOK ? (1/5 issues found)
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Mini bar
Appears in 19 comments. 
The following words were used in comments with Mini bar:
clean (3)   cold (6)   expense (3)   hot (3)   hotel (3)   liked (6)    
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1. - Close to where New Yorkers lived, the location was surrounded by residential buildings so you don't feel like living in a tourist zone- Modern furnishing, clean bedsheets, clean bathroom- Great solid and comfy queen sized bed - Large windows (though curtains need to come down at night otherwise people living in the opposite facing apartment can see you but it is a fair distant apart) there were views of the bridge in the far left window from my level - think it was the 6th floor but nothing really to rave aboutDISLIKE:- No luggage assistant when I arrived, had to manage with heavy backpack and maneuvering through the door myself - Staff appeared more alive with other front desk staff than me checking in- The heater did not work well to heat up the room and there wasn't additional blankets to use so you do wake up in the night feeling a bit cold- The ipod dock did not work- The bathroom set up appeared to resemble a disabled person bathroom - the toilet had a very high seat and no lid, there was a chair in the shower, the basin had large handles to turn tap on and off, there was no where to put your tooth brush or toiletry bag or hang up clothes while you shower (remember no toilet seat) - there was a towel rack but water from the shower head could reach the rack, the shower curtain hooks also kept falling off when you move it to get in and out of the shower- Water from the tap was either super hot or cold, there was not way to adjust it to 'warm' which reduced my shower time - You must pay for the internet, pay tv channels and snacks even if you move them from the box - apparently they have some sensor system that if you move an item for more than 30 seconds it gets charged to your room - I didn't test it out fearing I would be charged- No space in the mini bar for personal snacks it also had some special sensor system if items were removed - No kettle for making tea or cups to do so - Great sleep but woken up at 6am by the sound of police whistles directing morning traffic and attempted to get back to sleep but noise continues until 10am - Noisy / loud talking guest next door but this is obviously case by caseMOST UNHAPPY ABOUT:Arriving back after a long day to find that the cleaner had not closed my door properly after cleaning / or room had been broken into (not sure really) since I don't trust anyone and lock up all my personal belongings when I go out to minimize my chance of having anything stolen.
"A great hotel room to show off to friends but definitely not a home away from home place to stay for more than one night. " Read full review on TripAdvisor   2/28/2009 Vote      
2. e the mini bar was expired and it took speaking to three different asking that it be replaced, (i actually wanted that chocolate!) in the end a gentleman took the charges off but it was still never replaced.
"amazing view but tinnnnnny. " Read full review on TripAdvisor   5/1/2012 Vote      
3. We never touched anything from the mini bar but when we checked out they tried to charge us $17 for Peanut M&M's, which we were obviously upset about.
"Not Very Impressed with the Bentley Hotel " Read full review on TripAdvisor   6/21/2011 Vote      
4. I think charging for putting items in the mini bar fridge is a bit mean.
"4 Star? " Read full review on TripAdvisor   6/11/2011 Vote      
5. The mini bar charges were the weirdest thing, it seems like either the personnel in the hotel was snacking from our mini bar, or the the charges were made by the previous tenant, but either way, we never got a receipt (like we should have) and were notified of the charges only when checking out.
"Never going back " Read full review on TripAdvisor   5/21/2011 Vote      
6. We were charged unfairly mini bar expenses, key cards stopped working in the middle of our stay, personnel was constantly in and out of the room (housekeepers, more towels, chocolates, all done separately and by different personnel) and the hotel bar was ridiculously expensive.
"Never going back " Read full review on TripAdvisor   5/21/2011 Vote      
7. The mini bar was unplugged with a note saying do not plug in so therefore all drinks were hot.
"Lack of customer service! " Read full review on TripAdvisor   5/16/2011 Vote      
8. No coffee maker, etc. - Mini bar in room is not cold so even if you want to spend $5 on a coke, if you open the door, nothing in there is cold.
"Would recommend except for location " Read full review on TripAdvisor   11/12/2009 Vote      
9. However, every day after making up my room, they charged me items in mini bar which I had not even touched.
"unprofessional attitude " Read full review on TripAdvisor   9/16/2009 Vote      
10. If I had used the mini bar and they had charged for wrong items, I would have been a little bit understandable.
"unprofessional attitude " Read full review on TripAdvisor   9/16/2009 Vote      
   
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