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Rank
195th
Out of 676

Hotel 31

Average Price: $153  
 
Hotel Class:
120 East 31 Street
New York City, 10016 View map  
2-Star Hotel Rank: 36 of 144
Average review rating: 3.89
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (34) , TripAdvisor (475) , YahooTravel (10)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 18 comments. 
42% wrote positive comments about manager
The following words were used in comments with Manager:
helpful (2)   hotel (3)   management (21)   night (2)    
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1. It seems only the Manager can make changes of rooms - which he did from the third night onwards and he gave me a great room.
"Liked the place - but weird stuff happened " Read full review on TripAdvisor   5/30/2010 Vote      
2. Special thanks to Frederick, the frontdesk manager who was very helpful - gave us advice on parking, booked a private airport car to Newark that saved us 20 bucks compared to booking it ourselves.
"Small room but still a good choice " Read full review on TripAdvisor   12/19/2009 Vote      
3. Could we get the managers to talk reasonably about this.
"Bed Bugs and Management Without a Clue about Customer Service " Read full review on TripAdvisor   5/22/2009 Vote      
4. Even after it was reported to the manager, it was not improved.
"no temperature control " Read full review on TripAdvisor   1/6/2011 Vote      
5. When I asked manager why didn't they hold a reserved room which I booked through their official site & got confirmed well in advance.
"Poor Manager & Management " Read full review on TripAdvisor   7/7/2010 Vote      
6. Its so ridiculous answer from a manager who is suppose to manage saying I don't know anything.
"Poor Manager & Management " Read full review on TripAdvisor   7/7/2010 Vote      
7. But when I checked in the next day, the manager refused to re-imburse me or even to try to find any sort of agreement.
"Lots of advantages, but... " Read full review on TripAdvisor   3/5/2010 Vote      
8. If he had, I would have asked for the manager)- He spoke to us in Spanish (we are Latin, and so is he apparantly) and is very short man, if you do meet him, be prepared for the worst.
"Excellent hotel - but there's a "but" " Read full review on TripAdvisor   1/26/2010 Vote      
9. When i asked to speak to the manager he was no avaliable and would not be avaliable tomorrow either.
"Charged over 108 USD for a phone call! " Read full review on TripAdvisor   12/1/2009 Vote      
10. I would tell this manager, you cant charge this price, without due information avaliable on hand, as was the price listed in all the other US hotels, i stayed in.
"Charged over 108 USD for a phone call! " Read full review on TripAdvisor   12/1/2009 Vote      
   
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