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OpinionWell
Rank
46th
Out of 676

The Belvedere

Average Price: $319  
 
Hotel Class:
319 West 48th Street
New York City, 10036 View map  
2-Star Hotel Rank: 3 of 144
Average review rating: 4.23
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (18) , Expedia (104) , MyTravelGuide (235) , Travelocity (105) , TripAdvisor (1735) , YahooTravel (62)
SAFE TO BOOK ? (3/5 issues found)
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Manager
Appears in 49 comments. 
47% wrote positive comments about manager
The following words were used in comments with Manager:
complain (3)   desk (12)   fee (6)   floor (5)   generous (4)   hotel (6)   informative (4)   management (51)   need (3)   night (8)   problem (3)   prompt (3)   restful (4)   rude (4)   staff (5)    
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1. we were dealt with by 2 different managers, the second one only being more helpful and apologetic, when I said that I will be posting my experience on trip advisor, we were moved and give a complimentary breakfast ( only for one day i hasten to say) They were ` hiding `behind the hotel policy, which we asked to see but were never given.
"nice hotel but gave our room to someone else, and said it was out fault!!!! " Read full review on TripAdvisor   1/22/2012 Vote      
2. Justin, the front desk manager, went above and beyond to make sure our stay was pleasant.
"Can't Wait to Return " Read full review on TripAdvisor   12/23/2011 Vote      
3. The Belvedere staff - in particular Justin, the Reception desk manager - were extremely helpful and kind given our obvious anxieties.
"Great location and staff " Read full review on TripAdvisor   9/9/2011 Vote      
4. Carlos the front desk manager was very helpful and concerned about making sure we were happy with our stay.
"Belvedere- great hotel for price and location " Read full review on TripAdvisor   1/20/2011 Vote      
5. The first night our room was very cold, we called the front desk and the manager on duty was great at getting us in to another room.
"Belvedere- great hotel for price and location " Read full review on TripAdvisor   1/20/2011 Vote      
6. So we had to wait around tired and in desperate need of a warm shower until we finally returned at 9:15am and sat in the Lobby ($75 to access a room that is already ready is not only bad customer service but that was our food and entertainment budget for that entire day- GUARANTEEING a room for early check in for an additional fee is understandable, but making people pay when the room is ready is just rude) The same woman just stayed at the Front Desk watching us just sit there until finally my partner approached her at 9:30 and tried to reason with her, TO NO AVAIL, then the manager was called over.
"Best Beds, Big Room, Great Location " Read full review on TripAdvisor   12/25/2010 Vote      
7. Response to the General Manager: what nonsense.
Read full review   9/23/2010 Vote      
8. Finally AMEX took care of the situation, but Clayton at the front (calls himself a manager, but I'd be shocked if this individual even has a high school education!) The room was not anything to speak of- we stayed on the 16th floor (supposedly thier best) and I'd rate it a 1 star at best.
"Beware- don't trust Clayton at the front desk! " Read full review on TripAdvisor   4/1/2010 Vote      
9. When I met with the manager the next day about it, I said I didn't feel safe and wasn't going to stay any longer and would be leaving.
"Unsafe and Unhelpful! " Read full review on TripAdvisor   5/16/2012 Vote      
10. I had to re-send the email to a manager.
"Good hotel " Read full review on TripAdvisor   3/22/2012 Vote      
   
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