5. So we had to wait around tired and in desperate need of a warm shower until we finally returned at 9:15am and sat in the Lobby ($75 to access a room that is already ready is not only bad customer service but that was our food and entertainment budget for that entire day- GUARANTEEING a room for early check in for an additional fee is understandable, but making people pay when the room is ready is just rude) The same woman just stayed at the Front Desk watching us just sit there until finally my partner approached her at 9:30 and tried to reason with her, TO NO AVAIL, then the manager was called over.