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OpinionWell
Rank
11th
Out of 676

Sofitel New York

Average Price: $445  
 
Hotel Class:
45 West 44th Street
New York City, 10036 View map  
4-Star Hotel Rank: 4 of 106
Average review rating: 4.76
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (38) , MyTravelGuide (715) , Travelocity (19) , TripAdvisor (881) , YahooTravel (24)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 41 comments. 
90% wrote positive comments about manager
The following words were used in comments with Manager:
generous (9)   great (5)   helpful (4)   hotel (14)   liked (4)   management (42)   responsive (2)    
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1. I love the Eggs Benidect for Breakfast in Gaby's, the evening meals are always wonderful, Gregory Polino is a great restaurant Manager and Sylvian Harribey a great Executive Chef with a fantastic Menu.
"BEST HOTEL IN MANHATTAN - BY FAR! " Read full review on TripAdvisor   3/2/2012 Vote      
2. Plus point: Excellent location, friendly staffs, all with a smile, it was also nice to see the General Manager greeting clients and leading from the front.
"Excellent " Read full review on TripAdvisor   1/12/2012 Vote      
3. Jorge, the General manager was great and welcomed us upon our arrival.
"So good Sofitel " Read full review on TripAdvisor   1/1/2012 Vote      
4. On top of that I spoke Julia who is the executive assistant to the manager Jorge Tito and she made the stay with them exceptional.
"There is no reason to check elsewhere ! " Read full review on TripAdvisor   1/20/2011 Vote      
5. I emailed the hotel a week ago but I didn't get any response so I finally called the hotel and they gave me the number of service manager who definitely helped and understood our concerns.
"Very nice hotel with great location with good value " Read full review on TripAdvisor   6/2/2010 Vote      
6. In addition to Brooke, the hotel manager Katherine was also incredibly helpful.
"Very responsive staff who quickly resolved a major problem, and fabulous hotel! " Read full review on TripAdvisor   3/9/2010 Vote      
7. In the morning the AMAZING day manager approached us - very apologetic and clearly very embarassed over what we had dealt with the night before and suggested my mom take the complementary room for the entire length of our stay.
"Problem Solved... " Read full review on TripAdvisor   12/2/2009 Vote      
8. When I called the general manager, Florian Shutz, he in essence told me that there was nothing he could or would do to help us and that he took no responsibility for what his employees did or did not do.
"Stolen money and horrible customer service " Read full review on TripAdvisor   12/2/2009 Vote      
9. As he was leaving, a housekeeping manager arrived to check that everything was to our liking - which it was.
"Beautiful, comfortable and perfectly located " Read full review on TripAdvisor   9/8/2009 Vote      
10. As an experienced international traveler, and a corporate sales manager for a travel agency, I pride myself on knowing exactly what a hotel should have to accommodate guests.
"Perfect Stay in Every Way! " Read full review on TripAdvisor   3/16/2012 Vote      
   
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