Sofitel New York, New York City, Front Desk

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Rank

11th

Out of 676

Sofitel New York	Average Price: $445 Check Rates

Hotel Class:

45 West 44th Street

New York City, 10036 View map

4-Star Hotel Rank: 4 of 106
Average review rating: 4.76

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (38) , MyTravelGuide (715) , Travelocity (19) , TripAdvisor (881) , YahooTravel (24)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (52) bar (144) bath (96) bathroom (340) bed (332) bill (11) breakfast (256) charge (46) check in (149) check out (50) checkout (12) check-out (18) closet (30) complimentary (39) concierge (181) cost (46) deal (59) decor (33) dinner (47) food (108) front desk (101) gym (37) hotel (1697) housekeeping (59) lobby (171) location (686) lunch (12) maid (15) manager (41) money (44) pillow (48) price (141) rate (71) recommend (163) restaurant (247) room (1480) room service (98) service (384) sheets (17) shower (172) staff (615) street (173) suite (182) towel (30) tub (61) value (69) view (197) walk (173) walk in (14) wireless (43)

Front desk

Appears in 101 comments.

84% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (4) good (6) great (7) helpful (15) hotel (11) housekeeping (10) nice (6) night (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. This is a french chain so the front desk greets you in French, i thought this was a nice touch.

"Great business hotel in midtown with a French Vibe " Read full review on TripAdvisor 4/23/2012 Vote

2. Housekeeping and room service attentive and polite; front desk very good.

"Good Service, Great Location, Past its Prime, & Terrible Internet Policy " Read full review on TripAdvisor 4/23/2012 Vote

3. Most notably, all the hotel persons, from front desk, to greeter at the door, were accomodating, welcoming, and warm.

"Gracious hospitality " Read full review on TripAdvisor 2/10/2012 Vote

4. Despite the fact that we were greeted upon arrival and escorted thru the lobby to front desk, service failed to impress beyond that.

"Fell Short of Expectations " Read full review on TripAdvisor 1/23/2012 Vote

5. for some reason they taped duct-taped down the mats at the entry hall as well as at the front desk - this gave off a very janky vibe, not respecting of a 4 or 5 star property.

"Fell Short of Expectations " Read full review on TripAdvisor 1/23/2012 Vote

6. The front desk, bellman, are all really helpful.

"Nice location in NYC " Read full review on TripAdvisor 12/15/2011 Vote

7. Albert at the front desk he's so nice and he's always kind.

"The place where I feel good! " Read full review on TripAdvisor 12/14/2011 Vote

8. The front desk is correct.

"I liked it very much! " Read full review on TripAdvisor 12/10/2011 Vote

9. In terms of the positive aspects of my stay, whenever I spoke to the front desk on the phone, whoever I spoke to each time was very nice.

"DISAPPOINTING STAY - Overall, Mixed Reviews " Read full review on TripAdvisor 11/18/2011 Vote

10. The front desk staff is helpful and efficient.

"Does not live up to its reputation " Read full review on TripAdvisor 11/7/2011 Vote