FOUR POINTS BY SHERATON PHILADELPHIA CITY CENTER, Philadelphia, Service

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OpinionWell
Rank

48th

Out of 177

FOUR POINTS BY SHERATON PHILADELPHIA CITY CENTER	Average Price: $188 Check Rates

Hotel Class:

1201 RACE STREET

Philadelphia, 19107 View map

3-Star Hotel Rank: 28 of 57
Average review rating: 3.58

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (22) , Travelocity (3) , TripAdvisor (110)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (7) bar (22) bathroom (44) bed (61) breakfast (32) charge (3) check in (14) check out (7) checkout (3) closet (6) concierge (4) cost (7) deal (8) dinner (9) downtown (18) fee (6) fitness center (5) food (24) front desk (44) gym (4) hotel (272) housekeeping (7) lobby (20) location (83) lunch (5) manager (17) money (5) neighborhood (8) parking (53) pillow (14) price (18) rate (12) recommend (9) refund (4) restaurant (41) room (249) room service (11) service (38) sheets (13) shower (31) staff (82) street (52) to park (7) towel (4) valet (29) valet parking (20) value (12) view (7) walk (37) wireless (11)

Service

Appears in 38 comments.

73% wrote positive comments about service

The following words were used in comments with Service:
excellent (5) expense (2) fee (2) great (4) hotel (6) nice (2)

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1. And the food was great, went downstairs to the restaurant for the same meal the following morning and the service they provided was exceptional.

"Service Beyond Compare " Read full review on TripAdvisor 1/28/2012 Vote

2. Breakfast was good, service nice, but accommodation overall was poor.

"Yuck! " Read full review on TripAdvisor 9/4/2011 Vote

3. Great customer service.

"Wonderful customer service - coffee cart & restaurant " Read full review on TripAdvisor 7/29/2011 Vote

4. Service was excellent.

"Not great...not horrible...somewhere in the middle " Read full review on TripAdvisor 3/2/2011 Vote

5. Excellent service.

"Great " Read full review on TripAdvisor 6/28/2010 Vote

6. not even a cup of crappy coffee), and although I did not use it, the valet service seems like a joke.

"Unfriendly staff, bad housekeeping, and hidden costs " Read full review on TripAdvisor 11/9/2009 Vote

7. The front desk clerks and other hotel employees I met all provided excellent customer service - much better than I have received at more expensive hotels.

"Great service! " Read full review on Expedia 11/4/2009 Vote

8. Customer service was excellent, great rate, and very nice rooms.

"great hotel " Read full review on Expedia 10/9/2009 Vote

9. Service was friendly and the valet was convenient.

"Easy place to stay " Read full review on Expedia 9/30/2009 Vote

10. We were able to check in early and received great customer service at the front desk.

"Nice Hotel in good location " Read full review on Expedia 8/5/2009 Vote